31 March 2020

Singtel COVID-19 care package benefits consumers, SMEs

Singtel is extending a care package of services to support the broader community in response to the COVID-19 outbreak in Singapore with effect from 1 April, including free business solutions for SMEs and free entertainment for the general public.

Chua Sock Koong, Singtel’s Group CEO said, “This is an unprecedented time in our history. The COVID-19 outbreak has impacted the health of our loved ones and disrupted not just our lives, but the livelihoods of many around us. As a homegrown company, we want to stand together with the broader community and keep them supported during this time."

Chua added, “The businesses we depend on, the way we live our lives have been completely upended. People are having to stay home, businesses are trying to cope and survive. We want to offer up some of our services to sustain and support the public through this time. This is our way of saying we are in this together, our commitment to you has not changed and hopefully, we can also spread a little cheer.”

On the business front, SMEs implementing work-from-home plans, remote working or split team arrangements will get six months free usage of productivity, collaboration and security tools. This will help them secure their communications and minimise disruption to business operations while keeping their staff safe. With many SMEs experiencing a drop in customer traffic at their physical stores, they will also get free access to Singtel’s 99sme.sg e-marketplace where they can set up their online shops, build a digital presence and continue to reach consumers.

On the consumer front, with people spending more time at home as a result of social distancing, all residents will get three months free access to Singtel’s CAST streaming app and its most popular entertainment and education channels including Discovery, Asian Food Network, Cartoon Network and Nickelodeon. Singtel TV customers will also enjoy free access to 30 channels such as AXN, CNBC, Discovery Asia and KBS World on Singtel TV and Singtel TV GO.

All Singtel mobile customers will enjoy data-free* messaging on WhatsApp. Free 30-day COVID-19 insurance coverage by Income will also be extended to new and existing prepaid customers**.

SME Care Package


Microsoft Teams – six months free

- Host online meetings up to 1,000 users per company

- Co-author documents simultaneously

- Host live events with up to 10,000 people


AWS Virtual Workspace – six months free (sign up by 30 April 2020)

- Access using multiple devices anywhere

- Reduce risk exposure by deploying virtual private cloud

- Centrally manage and scale desktop deployment (for two workspaces per business registration number [BRN])

Financio Accounting – six months free

- IRAS-compliant cloud computing software

- Collect payments with PayNow Corporate 

- Issue e-invoices to customers

Essentials HR (Payslip, Leave & Claims) – six months free

- MOM-compliant payslips, generate payroll and CPF e-files

- Digitalise leave applications and claims reimbursements


Essentials Marketing (Email marketing) – six months free

- Engage with customers with easy-to-build marketing emailers

- Promote services to customer base and track and manage customer enquiries

Take business online with 99%SME – free shipping until 30 June 2020, with no joining fee and no commissions on listings

- Set up an online eshop on 99sme.sg

- Operate businesses on-the-go, check inventory, post products online and track deliveries anytime and anywhere

- Get free marketing to reach out to more customers

- Get free training on digital skills

Consumer entertainment

Available via CAST (available to everyone in Singapore)  

Entertainment Plus

1. HITS 

2. KIX 

3. Lifetime 

4. Blue Ant Entertainment   

Education Plus

1. Crime and Investigation



4. Discovery   

Lifestyle Plus 

1. Asian Food Network 

2. DMAX  

3. Comedy Central 

4. MTV Live 

5. MTV   

Chinese Plus 

1. ETTV Asia News 

2. CCTV-4 

3. CTI Asia    

Children's programming is also available.

Available via Singtel TV and Singtel TV GO (available to Singtel TV customers)


1. Oh!K (channel 525)

2. KBS World (523)

3. GEM (519)

4. ONE (513)

5. eLe (501)  


6. CGTN (155)

7. Deutsche Welle (161)

8. Times Now (676)

9. ETTV Asia News (521)

10. CTI Asia (557)

11. CNBC Asia (173)  


12. TLC (254)

13. Asian Food Network (256)

14. DMAX (258)  


15. AXN (304)

16. Animax (342)

17. HITS (326)

18. BLUE ANT Entertainment (318)

19. KIX (309)

20. MTV Live (349)

21. MTV Asia (350)

22. Comedy Central (324)   


23. Discovery Channel (202)

24. Discovery Science (205)

25. Animal Planet (208)

26. Discovery Asia (204)

Children's programming is also available.  

Singtel is Asia's leading communications technology group, providing a portfolio of services from next-generation communication, technology services to infotainment to both consumers and businesses. For consumers, Singtel delivers a complete and integrated suite of services, including mobile, broadband and TV. For businesses, Singtel offers a complementary array of workforce mobility solutions, data hosting, cloud, network infrastructure, analytics and cybersecurity capabilities. The Group has presence in Asia, Australia and Africa and reaches over 710 million mobile customers in 21 countries. Its infrastructure and technology services for businesses span 21 countries, with more than 428 direct points of presence in 362 cities.

*From 8 April to 7 July 2020 

**Applicable to customers who top-up via hi!App