Six Accor hotels in Australia enter TripAdvisor Hall of Fame

In addition to the many Accor hotels across Australia recognised by TripAdvisor for their outstanding performance from businesses within the tourism and hospitality industry, several Accor hotels and resorts were acknowledged for achieving the honour five years in a row, earning a TripAdvisor Hall of Fame award.

Six Accor hotels in total were admitted into the Hall of Fame this year:

The Sebel Melbourne Flinders Lane
Quay West Suites Melbourne
The Sebel Maroochydore
Pullman Palm Cove Sea Temple Resort and Spa
Pullman Cairns International
The Sebel Mandurah

Chief Operating Officer of Accor Hotels Australia, Simon McGrath, said the number of hotels and range of brands and destinations represented by Accor in TripAdvisor‟s Hall of Fame roll call for 2015 reflected the high calibre of hotels and resort's the group represent across the nation.

“Maintaining a focus on guest experience, and a commitment to anticipating needs are essential to any hotel's ongoing success, and the honest feedback provided by customers via TripAdvisor is highly valued by Accor.

“It‟s particularly impressive to be inducted into the Hall of Fame as this award relies on having consistently positive online reviews for five years in a row – a difficult achievement by any measure,” he said.

TripAdvisor is a travel community site allowing travellers to create and read reviews from hotels, restaurants attractions and more all over the world. The site has 340 million unique visitors each month and is home to more than 225 million reviews.

Now entering its fifth year, the Certificate of Excellence is awarded to establishments which have continuously earned positive online reviews on TripAdvisor. A handful of Accor properties have been initiated into the TripAdvisor Hall of Fame – an accolade reserved for hotels which have won the Certificate of Excellence five years in a row.

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Park Regis Kris Kin Hotel, Dubai, sets foot in TripAdvisor Hall of Fame

Source: Park Regis Kris Kin Hotel website.

The five-star Park Regis Kris Kin Hotel in Dubai, opposite the Burjuman Shopping Centre and adjacent to the Dubai Metro, has joined TripAdvisor’s Hall of Fame, winning consecutive Certificates of Excellence over the past five years of operation.

The Hall of Fame ranking, introduced by TripAdvisor this year to highlight those hotels, restaurants and attractions that maintain the highest customer satisfaction ratings, is achieved by less than 10% of the establishments winning the 2015 TripAdvisor Certificate of Excellence, according to Scott Butcher, General Manager at the Park Regis Kris Kin.

“What our team has accomplished is quite outstanding,” he said. “Not only did we receive high customer ratings from the beginning, but we have continued, year on year, to deliver the product and service required to satisfy the increasingly discerning traveller to Dubai who is looking for quality at a price.”

Increasingly, customers research hotel accommodation online prior to booking, and with more than 225 million views and reviews, TripAdvisor has an important role to play, he added.

“The key difference in the 21st century is that travellers are no longer passive buyers of accommodation, and at the Park Regis Kris Kin, all our staff know that every guest counts – and the spirit of hospitality so famed in the Arabian Gulf is enshrined in our corporate thinking.”

Holiday Inn Dubai - Al Barsha wins TripAdvisor Certificate of Excellence for 5th consecutive time

The Holiday Inn Dubai – Al Barsha has been recognised as a TripAdvisor Certificate of Excellence Hall of Fame winner. The Certificate of Excellence award celebrates excellence in hospitality and is given only to establishments that consistently achieve great traveller reviews on TripAdvisor.

The Hall of Fame was created to honour those businesses that have earned a Certificate of Excellence for five consecutive years. While the hotel was recognised this year, two of its restaurants have also won TripAdvisor awards: The Royal Budha for Fine Dining – Thai and the Gharana  for Casual Dining – Indian. 

Roxana Jaffer, CEO at Holiday Inn Dubai – Al Barsha, thanked all past guests who took the time to complete a review on TripAdvisor. “There is no greater seal of approval than being recognised by one’s customers. With the TripAdvisor Certificate of Excellence based on customer reviews, the accolade is a remarkable vote of confidence to our business and our continued commitment to excellence,” she said.

When selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm to determine the honourees that takes into account the quality, quantity and recency of reviews and opinions submitted by travellers on TripAdvisor over a 12-month period as well as business’s tenure and ranking on the Popularity Index on the site. To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.

Need context?

Read the WorkSmart Asia blog post about other hotels which have won TripAdvisor Certificates of Excellence for 2015.