24 February 2016

Hashtag MyNumber service helps businesses save hotline costs in the Philippines

PLDT, through its corporate business group PLDT ALPHA Enterprise, has introduced the PLDT #MyNumber (hashtag MyNumber) service. The #MyNumber service simplifies the hotline system of any business to an easy-to-remember four to eight-digit contact number beginning with the hash sign or pound key (e.g. #8888). This single number is accessible to consumers nationwide through PLDT landlines, Smart, Talk N’ Text, and Sun mobile subscribers.

The service targets businesses now promoting different hotline numbers for different regions. The different contact numbers and/or area codes can now be replaced with a single contact number nationwide.

“Having a simple, easy-to-remember hotline number is a very effective customer engagement tool for a lot of enterprises, especially for service-oriented industries such as fast food, banking, and logistics. PLDT #MyNumber can drive sales, build your brand, and enhance the overall customer experience with a unique, singular hashtag number accessible nationwide,” says PLDT First Vice President and Head of PLDT ALPHA Enterprise Jovy Hernandez.

All PLDT landline calls from the customer to the hotline are free while 75 Million Smart, Talk ‘N Text, and Sun mobile subscribers can access PLDT #MyNumber and enjoy a lower per-minute cost for their calls compared to conventional mobile-to-landline costs. Call costs are covered by the company operating the hotline.