28 August 2016

Fynd, the on-demand phone repair startup plans to expand in SEA

Source: Fynd. The Fynd team.
Source: Fynd. The Fynd team: from left, Ian De La Cruz, CTO; Jack Leow, Chief Strategy Officer; Albert Tirtohadi, CEO; and Alex Devendran, COO.

Fynd, Singapore’s on-demand mobile device repair platform, has raised S$520,000 (US$385,000) in pre-Series A funding that will enable the company to accelerate its scaling around Southeast Asia.
Billed as 'Uber for mobile phone repair', Fynd has already started operations in Hong Kong and plans to expand to Jakarta by the end of the year.

Fynd offers fast, convenient services to repair smartphones and tablet devices anytime, anywhere. As the devices by and large never leave their sight, owners can be completely confident that personal information held on the device will stay safe. Fynd further provides 30 days of warranty for the parts replaced. The warranty of 30 days covers defects not owing to subsequent physical damage by customer, and relating to the parts that have been replaced only. Parts are top-quality, Fynd says, but not claimed to be original as originality can only be claimed by a manufacturer's authorised service provider.

Fynd further points out that once a device has a cracked screen, the original manufacturer warranty is voided. "Any repairs not done by an Authorized Service Provider of Apple/Samsung/Respective manufacturer constitutes voiding of the original manufacturer warranty," the company notes in its FAQ online.

A faulty charging port on an iPhone SE Space Gray (black home button) device will cost S$91 inclusive of GST, and take 25 minutes on-site, according to Fynd's online estimates.

In other cases Fynd will pick up the phone and return it after repair. Prices and duration are all quoted online for popular models, though Huawei, Oppo and Xiaomi phones are not listed:

Replacing a Samsung S7 Edge whose screen is cracked but whose touch capabilities are still working costs S$432 inclusive of 7% GST, and will take three to five working days with pickup and return.

Repairing an iPhone 6S Plus (latest model) which was fully submerged in plain water for more than 10 seconds will cost S$226 inclusive of 7% GST and take three to 14 days, with free pickup/return delivery service. The website further notes that there is a repair success rate of 60%, and a service fee of S$30 if the phone is found to be unrepairable. Other scenarios are also discussed, including if other components such as the LCD is damaged.

“Fynd’s first phase was all about getting the value proposition and processes right for both customers and our iSpecialists, the experienced technicians who deliver our service on the front line. On an operational level, that is now working really well. Going forward, the challenge for our next phase is to scale as fast as we can while making sure we stay true to the promise of reliability and trust that lies at the heart of what we do,” said founder and CEO Albert Tirtohadi.

To celebrate today’s milestone, Fynd is offering a promotional code FYND2016 that entitles every customer to a S$16 discount off any repair from August to October 2016.


The Fynd website connects individual smartphone users in Singapore and Hong Kong with a team of carefully screened iSpecialists to give broken phones a new lease of life while keeping confidential data on the device secure. Book a repair appointment at home or in the office at your convenience in Singapore or in Hong Kong

Corporate services under Fynd Concierge are also available