24 May 2014

Etihad Airways issues statement on military coup in Thailand

Etihad Airways has advised passengers booked on its EY407 flight from Bangkok to Abu Dhabi to present their passports and tickets if requested by the military on the way to Suvarnabhumi Airport to catch this flight during curfew hours, which run from 10pm to 5am local time. "Guests are advised to allow extra time to reach the airport," the statement reads.

As all public transportation is suspended from 9pm local time and taxi availability may be limited, Etihad further advised hotel guests to consider airport limousine services through their hotels.

The airline continues to maintain its daily schedule to and from Bangkok and Phuket, but will continue to monitor the situation closely. The EY407 flight is scheduled to leave Bangkok at 2.55am.

Etihad is allowing passengers to change or cancel their reservations to and from Thailand (Bangkok or Phuket) under the following conditions:

Changes – For tickets issued on or before 21st May 2014, one free of charge move to another date of travel on/before 15th June, 2014 in the original class of booking. If the original booking class is not available, then the next higher available class can be booked and the additional fare difference paid. No-show and change fees are waived for this one instance only, any subsequent changes will be subject to normal reissue fees.

Cancellations/Refunds - Cancellation fees/conditions are waived on tickets issued on or before 21st May, 2014 with travel before 5 June, 2014. All refunds must be processed by 30 June, 2014. Refunds of partially utilised tickets will be calculated using the pro-rate mileage value of unutilised sector(s).   

Guests are advised to check the airline's website www.etihad.com, or contact the Etihad Airways’ Contact Centre on +971 2 599 00 00 (UAE) or 001 800 441 9283 (Thailand) for any latest updates.