15 September 2015

InPost officially launches Malaysia operations

Source: InPost.

InPost, the provider and operator of the world's largest international network of automated parcel lockers in dozens of countries in the world, has launched its operations in Malaysia in conjunction with a roadshow.

InPost Malaysia Managing Director Rosland Mohd Jannes said the initiative, themed Malaysia E-commerce Day (MED) 2015, aims to reach out to businesses and individuals in creating awareness of developments in e-commerce, e-payments and the logistic industry.

"MED can further boost consumers’ confidence in online shopping as well as help mitigate the customer's delivery concerns. The roadshow will bring e-commerce players closer to the housing estate areas starting this September and till year-end, at locations where InPost already installed its automated parcel lockers," said Rosland during the launch of the first roadshow at Petronas Bukit Antarabangsa on 12 September.

Source: InPost. List of roadshows, which will be held till 24 October 2015.

The half-day roadshow, from 11am to 5pm, was a collaboration between InPost's e-merchant retail partners, courier companies, fulfillment companies and location hosts of the self-service parcel lockers by InPost. Rosland said next roadshow will continue at Petronas NKVE Damansara on September 15, followed by others at other Petronas stations where the lockers have already been deployed. Signups for InPost can be done during MED.

"The public as well as small and medium entrepreneurs (SMEs) can meet us and e-commerce merchants in real life at MED to learn about the development in the industry and get fresh ideas on delivery options," he said.

Rosland added that the delivery is one of the biggest concerns of shoppers before placing online orders as consumers might be worried about the additional cost, delivery time frame and risk of failed delivery. MED addresses such issues through highlighting the convenience of parcel lockers as a delivery option.

By integrating InPost’s e-commerce solution, retailers can provide customers with more flexibility in their delivery and return options as they can now opt for their nearest InPost locker at check out.

"With online retail continuing to grow at a rapid pace, consumers want innovative solutions to prevent them missing parcel deliveries. From InPost’s data it transpires that more than half of users collect their parcels outside normal opening hours or during the weekends. Parcel lockers are available 24x7 at customers' convenience and they can pick their parcel anytime with no queues or opening hours. The introduction of this innovative e-commerce solution means parcels wait for shoppers rather than the other way around," said Rosland.

"We hope Malaysians will start familiarising themselves with the convenience features of this automated self-service parcel delivery lockers which have now become a familiar sight in Klang Valley."

InPost has had lockers in 30 locations in Klang Valley since June 2015, and is targeting to have 140 locations in Greater Klang Valley within 2016 and 350 locations nationwide in 2017. InPost self-service parcel lockers are now available at selected Petronas petrol stations, Tesco hypermarkets, TAR University College Kuala Lumpur and soon at selected LRT stations. 

Petronas Dagangan Head of Retail Business Shaharuddin Muhammad Sidek said the partnership with InPost Malaysia brings greater value and convenience to customers, in addition to other facilities currently available at over 1,000 Petronas stations nationwide.

"The addition of InPost lockers is in line with Petronas stations' one-stop convenience concept and matches our aspiration in promoting innovation in our brands, products and services. Now when you fuel tanks, you can also collect your online shopping at the same time," said Shaharuddin, adding that there are currently 15 Petronas stations in the Klang Valley which provide the InPost locker facilities.

"Coupled with over 700 Kedai Mesra outlets nationwide, we are continuously looking at collaborating with our partners to bring greater ease, convenience and a rewarding retail experience to our customers," said Shaharuddin.

InPost already has a designated delivery courier, Skynet Worldwide. Clients can tap on the courier service through integrating their systems with Skynet services through a web application programming interface (API).

Skynet Worldwide Malaysia's Executive Director Dr Teo Bee Yap said, "We are confident with the availability of parcel lockers in selected locations in Malaysia will help to enhance the customer experience in e-commerce purchases." 

IStoreISend.com is another local InPost partner, offering full e-fulfillment services such as warehousing, picking and packing, and delivery to the InPost parcel lockers to retailers.

IStoreISend.com Sales Director Tommy Yong Chu Zheng said customers love InPost. "No more waiting, no more missed delivery. We love InPost for its flexibility and availability anytime. Collect your parcel at your convenience," he said.