Smartphone penetration rates have been rising rapidly, with Nielsen indicating that 78% of the UAE population owns at least one of these devices. Customers using the DIB Mobile app can enjoy a consolidated view of all accounts; pay utility bills; and withdraw cash without a card. Other features include status reminders to help them keep track of saving goals, as well as ensuring that spending remains within a planned budget.
Musabbah Al Qaizi, Head of Electronic Banking Services & IT at Dubai Islamic Bank, said: “Over the past few years, mobile banking has evolved at a rapid pace to the point that it is now a regular feature in the lives of a majority of people. As we recognised that our customers are increasingly looking for access to a host of comprehensive facilities so that they can carry out their banking on-the-go, we carefully analysed these needs and invested in building a multifaceted platform that delivers a convenient and secure experience.
He added: “In addition to embedding financial planning tools that will help our customers manage their savings more effectively, our new mobile app offers many other useful and unique features like instant chat, currency converters, customised offers and interactive navigation to easily locate our branches/ ATMs. Moving ahead, we will continue to innovate and introduce new services and features to enhance our digital banking platforms and customer experience in line with the overall innovation and smart banking strategy of the bank.”
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