16 August 2016

Malaysia Airlines begins self service journey

Malaysia Airlines has implemented self-print baggage tags for all* domestic and international flights to make the travel experience for customers faster and more efficient. Starting 18 August 2016, passengers with economy class tickets will need to print the baggage tags at check-in kiosks located around the departure level of Kuala Lumpur International Airport and self-tag their bags before proceeding to the baggage drop counter.

With the new system, the check-in process from kiosks to baggage drop counters is expected to be significantly shorter. Passengers who check-in via web and mobile will also need to print their baggage tags at the 50 kiosks available before proceeding to the baggage drop counter. There will be instructions on the tag and standees around to educate passengers on the process. A maximum of two printed baggage tags per passenger is allowed at the kiosk.

Malaysia Airlines’ Economy Class passengers are allowed to check in a maximum of two pieces of baggage weighing 30kg in total. Passengers are to ensure that they do not pack any dangerous goods in their check-in luggage such as lithium batteries, e-cigarettes and power banks.

The move is in line with Malaysia Airlines’ strategy to leverage on technology in order to simplify and reduce the time for check in. This is the first phase before the airline moves to introduce self-baggage drop in Q416. 

*Passengers travelling to Dhaka and Kathmandu will need to check in at dedicated counters on row A17 and A18 until further notice.