|Source: RTA. Cabs in Dubai are now linked to Dubai city via Makani.|
Adel Shakri, Director of Transportation Systems, RTA’s Public Transport Agency, said: “Thanks to the sharp accuracy and the easy use of the Makani System as well as its 100% coverage of (the) Dubai Emirate, the system has played a vital role in executing booking and despatch orders by cab drivers. It has made it easy for clients to reach to their intended destinations in Dubai, thanks to its highly accurate positioning feature using interactive e-maps."
Benefits of the new arrangement include being able to make a taxi booking with a Makani number through a call to the Booking & Dispatch Center. The Booking & Dispatch Center can now communicate between the customer and the taxi, receiving booking requests and forwarding them to taxi drivers.
“This initiative brings back multiple benefits to RTA’s Booking & Dispatch System. It facilitates the dispatch of taxicabs to clients using Makani number, and eases the booking process for customers by just citing Makani number. It also reduces the number of complaints related to taxis and cab drivers such as the late arrival, and the poor knowledge of Dubai geographical zones on the part of drivers,” Shakri noted.
“The coverage of (the) Makani System of Dubai Municipality spans the entire Emirate of Dubai. About 137,000 addresses have been registered in the Booking & Dispatch System of taxis and 4,500 taxi cabs have been linked to the system.”