Showing posts with label cash. Show all posts
Showing posts with label cash. Show all posts

16 December 2017

PwC calls on Singapore businesses to improve cash management

Businesses in Singapore need to focus on improving their cash management to mitigate risks, fund their day-to-day operations and finance their growth plans. 

The Singapore Working Capital Study 2017by PwC Singapore and SPRING Singapore has found that over the last three years, businesses in the city state saw an average 2.6% decrease in revenue year-on-year. There has also been a year-on-year increase of 3.5 net working capital (NWC) days** over the past three years, reaching 41.5 NWC days in FY16.

Said Wee Tze Wee, Deals Strategy and Operations Partner, PwC Singapore: “Working capital is akin to the lifeblood of a company. Optimising working capital is crucial as failure to manage it properly can have serious implications on the success of a business – from funding day-to-day operations to its ability to fund growth.”

This year’s results show that 50% of sectors saw their working capital performance deteriorate year-on-year (YoY). This performance was driven by an increase in the time taken to collect cash from sales (days sales outstanding) and an inventory increase (days inventory outstanding), partially offset by an increase in the time to pay creditors (days payables outstanding) that might not be sustainable in the long term.

Very large companies perform best with the highest ratio of working capital to sales at only 8%, followed by small companies at 14% and large companies at 15%***.

Medium-sized companies are the ones struggling the most in managing their working capital with the highest ratio at 18%. Their cost for growth is higher, increasing their difficulty in accessing funding at favourable rates. They find themselves battling for cash while having little negotiating power. Inadequate proficiency in managing a growing business coupled with lagging tools and systems can also add to poor performance, PwC said.

By the nature of their size, very large companies can leverage economies of scale and have easier access to capital at more attractive rates. On the other hand, small companies tend to have less complicated operations, making working capital management more straightforward.

In addition to the cash benefits of funding day-to-day operations, effective working capital management can help businesses improve business performance and revenue growth. Companies that have been able to achieve top quartile working capital performance have outperformed their peers across various key metrics, PwC said.

Some top performers are clearly ahead with higher investment rates, getting paid 40% faster than bottom performers and holding four times less inventory. Top performers are better positioned for growth as they can self-finance part of their investments or secure funds more easily by displaying healthier financial reports.

Leading players ‘stress test’ their working capital process, striving to balance the trade-off between cash, cost and service. They measure compliance with terms, processes and policies with key performance indicators (KPIs) to monitor working capital; and they benefit from top management sponsorship and clear accountability for working capital management.

Based on the findings, PwC says businesses in Singapore need to focus on cash management, specifically working capital, to better position themselves for funding and investments, and to allow them to create greater business value.

Chew Mok Lee, Assistant Chief Executive, Capabilities and Partnership Group, SPRING Singapore said, “Cash flow management has consistently surfaced as a challenge in local small and medium sized enterprises (SMEs) and SMEs do need help in this area. With this joint benchmarking study with PwC Singapore, SMEs can now see how their working capital performance is against their industry peers, tackle shortcomings in their cash collection cycles and find ways to improve their financial health for sustainable growth.”

*The Singapore Working Capital Study 2017 is a joint report by PwC Singapore and SPRING Singapore. The study looked at over 1,000 public and private companies across 15 industries in Singapore, including marine and offshore businesses that were reviewed separately in the sector analysis in the third chapter of the report. 

**Net Working Capital (NWC) days measure the liquidity of a business and how long it takes to convert its working capital into revenue. The longer the cycle is, the longer a business is tying up capital in its working capital without earning a return on it. Therefore, companies strive to reduce their working capital cycle by collecting receivables quicker, improving their inventory management or sometimes stretching their accounts payable. This key performance indicator (KPI) should be considered in the context of the industry that the company operates in.

NWC days is calculated by taking sales (days sales outstanding – DSO) and inventory (days inventory outstanding – DIO), offset by the time to pay creditors (days payables outstanding – DPO).

Calculation of NWC days: NWC days = DSO + DIO - DPO 

***Company sizes refer to companies by revenue, defined as:
Small-sized companies: less than S$10 million
Medium-sized companies: S$10 million to S$100 million
Large-sized companies: more than S$100 million but less than S$500 million
Very large-sized companies: more than S$500 million

24 February 2017

Convert leftover small change into digital money at airports

Source: TravelersBox. A kiosk at Singapore Changi Airport (airside).
Source: TravelersBox. A kiosk at Singapore Changi Airport (airside).
Passengers travelling through Singapore Changi Airport can now get more mileage from foreign change or their remaining Singapore dollars using the new TravelersBox kiosks located at the airport.

TravelersBox is a fintech company which helps travellers by converting their leftover foreign currency, including bills and coins, into digital money that can be redeemed online with popular brands. They may also choose to make a contribution to the Changi Foundation, the philanthropic arm of Changi Airport Group (CAG) that supports youth community efforts, or charities such as the Red Cross*. 

“We are happy to welcome TravelersBox to Changi Airport and offer this useful service to the over 58 million passengers who pass through each year. We always strive to innovate in our product and service offerings to meet, and exceed our travellers’ needs. I believe this addition will make their Changi Experience a more delightful one,” said Albert Lim, Senior VP, Passenger Experience, Changi Airport Group.

TravelersBox kiosks were first installed in Changi Airport in mid-December and in that time, there have been four times more transactions in Singapore than in the next best-performing airport.  “Singapore Changi Airport is one of the largest transportation hubs in Asia and the world, and we are thrilled to be able to join an airport of this scale. We believe that this is a service that will be of great value to travellers here and we will continue to bring leading brands and companies onboard as partners,” said Tomer Zussman, CEO and founder of TravelersBox.

TravelersBox was conceptualised when Zussman found himself with his pockets full of change each time he returned from business trips. He would often forget to bring the coins with him on his next trip and realised that he would accumulate an average of US$10 to US$15 in coins per trip. His research found that on average, a tourist carries US$20 worth in loose change. With 1.5 billion travellers a year, the market could be worth much as US$30 billion a year.

After approaching banks and credit card companies which were uninterested in micropayments, Zussman decided to partner with e-wallets and e-gift card merchants. He then founded the firm together with Idan Deshe to capitalise on this market gap.

There are eight kiosks located at the transit area at Changi Terminal 1 and 3 in the initial period which will accept nine currencies: the Singapore dollar, Thai baht, Japanese yen, Philippine peso, Malaysian ringgit, Indonesian rupiah, Australian dollar, Hong Kong dollar, and Chinese renminbi. Visitors will initially be able to change these currencies into credits with companies such as Amazon.ch, Amazon.jp, Facebook, Grab, iTunes, Lazada, Qoo10, Starbucks, Skype, Tokopedia, Viber, and the Changi Foundation, with more to come. 

There are kiosks in airports in Turkey (Ankara, Istanbul and Izmir), the Philippines (Manila) and Japan (both Haneda and Narita in Tokyo).

*E-wallet, e-gift card and charity partners available may differ in different countries. TravelersBox kiosks in Changi Airport do not offer e-wallet deposits.

18 July 2016

A third of consumers in Singapore have seen card fraud in the past five years: ACI Worldwide

Source: ACI Worldwide infographic. Nearly a third of consumers have experienced card fraud in the past five years.
Source: ACI Worldwide infographic. Nearly a third of consumers have experienced card fraud in the past five years.

Thirty-six percent of consumers in Singapore have experienced card fraud in the past five years, according to new global benchmark data* from ACI Worldwide and Aite Group. Singapore has the sixth highest rate of card fraud globally, and the third highest in Asia Pacific, according to new ACI Worldwide Global Consumer Fraud Survey.

ACI Worldwide powers electronic payments for more than 5,100 organisations around the world. Its global fraud study of more than 6,000 consumers across 20 countries revealed that, compared to ACI’s 2014 benchmark study, card fraud rates —unauthorised activity on three types of payment cards (debit, credit and prepaid)— has risen 8% in Singapore.

Fourteen out of the 17 countries surveyed both years reported an increase in card fraud between 2014 and 2016. Risky behaviours, such as leaving a smartphone unlocked when not in use, have a direct correlation to fraud—and the overall risk for fraud is rising due to the global increase in smartphone and tablet usage.

In the Asia-Pacific, Australia, India and Singapore experience the most card fraud:

· In 2016, Australia leads the way at 40%, followed by India at 37% and Singapore at 36%.

· Consumers in Thailand, India and Indonesia exhibit the riskiest behaviours among countries in the Asia-Pacific, compared to their counterparts in Australia, New Zealand and Singapore:
  • Over a third (36%) in Thailand, 34% in India and 31% in Indonesia left smartphones unlocked when not in use.
  • Four in 10 (43%) in Thailand, 30% in India and 29% in Indonesia banked or shopped online on computers without security software or on public computers.
  • A quarter in Thailand, 20% in India and 19% in Indonesia responded to emails or calls asking for bank details.
  • One in five (21%) in Indonesia and 19% in India and Thailand respectively kept a PIN with the card.
· The lower percentages of risky behaviour among consumers in Australia and New Zealand more closely resemble consumers in the Americas and EMEA.

“Card fraud rates are on the rise in the majority of countries included in the survey,” said Ben Knieff, Senior Research Analyst, Aite Group. “The data shows that consumer education and customer service remain a challenge for financial institutions globally, as risky behaviour has a direct correlation to experiencing fraud.”

With 2,260 confirmed data breaches in 2015 alone, security remains top-of-mind within the financial services industry and among consumers. Despite the adoption of fraud analytics solutions by financial institutions and merchants—along with EMV in most countries — card fraud rates are on the rise in many parts of the world.

“This study confirms that card fraud remains an issue of deep concern for consumers around the globe,” said Andreas Suma, VP and Global Lead, fraud and data, ACI Worldwide. “It’s no surprise that there is a direct correlation between fraud and lower consumer trust and card loyalty, including a primary contributor toward ‘back of wallet’ behavior. And as this data illustrates, it’s more critical than ever for financial institutions to implement and actively maintain effective fraud prevention solutions that address fraud, security and customer experience needs.”

“In the Asia-Pacific region, there is a clear correlation between risky behavior and fraud incidents,” said Giselle Lindley, Senior Fraud Consultant, ACI Worldwide. “This reveals an opportunity for consumer education focused on how consumer behavior affects the potential for fraud to occur. This will not only help reduce the incidents of fraud, but also empower consumers to gain confidence in their ability to protect themselves from fraud.”

Consumer trust is improving, but loyalty continues to lag

· Four in 10 consumers globally who received replacement cards as a result of a data breach or fraudulent activity use their replacement card less than they used their original card, resulting in lost interchange and interest revenue from decreased usage. This ‘back of wallet’ behaviour is especially prevalent in Asia-Pacific countries: 69% of consumers in Indonesia opt to use cash or an alternative payment method over credit or debit card following the card fraud incident

· Consumers in Singapore and Thailand (13% each) express the highest lack of confidence in financial institutions’ abilities to prevent fraud, compared to other Asia-Pacific countries.

· Consumers in the Asia-Pacific, especially those in Singapore, are most concerned about identify theft, data breaches resulting in compromised account numbers and online banking fraud.

· About half (48%) respectively in Thailand and India, and 44% in Indonesia switch financial institutions after a fraud experience. These high rates of customer attrition are costly to financial institutions

· Surprisingly, countries with higher fraud rates and lower levels of customer aftercare do not show high rates of moving cards to back of wallet. Seven in 10 (69%) in Indonesia, 58% in India and 56% in Thailand choose to use cash or alternative payment methods following card fraud only in some situations.

Interested?

A detailed analysis of the 2016 Global Consumer Fraud Report will be presented via webinar at 9am and 10pm July 27 Singapore time. Register for one of the webinars or to receive a complimentary copy of the two-part report.

*ACI Worldwide conducted online quantitative market research in Q216 and surveyed 6,159 consumers. The study was conducted in 20 countries in the following regions:

· The Americas (North and South America): Brazil, Canada, Mexico, and the US
· EMEA (Europe, the Middle East, and Africa): France, Germany, Italy, the Netherlands, South Africa, Sweden, the UAE, and the UK
· The Asia-Pacific: Australia, India, Indonesia, New Zealand, Thailand and Singapore.

30 January 2015

POSB expands number of locations where new notes can be collected

Source: POSB eDM.

From February 2 DBS and POSB customers in Singapore can obtain the new notes for Chinese new year in more locations. New notes are considered de rigeur as cash gifts during the new year, placed in red packets (ang pows or lai see) and given to children for luck during the festive period. The heads of some businesses may also distribute such gifts on the first day back to work after the new year holiday.

New notes will be available* at these locations:

1. All SingPost post offices


Exchange amount
Combination
S$500#
S$2 x 100 notes + S$10 x 30 notes (new)
S$1,000
S$10 x 50 notes + S$50 x 10 notes (new)

A DBS or POSB ATM or debit card is required. Post offices can be located here.

2. Pop-up ATMs at Community Clubs (CCs)


Withdrawal amount
Combination
S$100
S$2 x 50 notes (good-as-new)
S$300
S$10 x 30 notes (new)
S$500
S$50 x 10 notes (new)
S$1,000
S$50 x 16 notes + S$10 x 20 notes (new)

The pop-up ATMs will be at:

  1. Bukit Batok CC, 21 Bukit Batok Central, S659959
  2. Chong Pang CC, 21 Yishun Ring Road, S768677
  3. Henderson CC, 500 Bukit Merah View, S159682
  4. Kreta Ayer CC, 28A Kreta Ayer Road, S088995
  5. Kampong Chai Chee CC, 200 Bedok North Ave 1, S469752
  6. Mountbatten CC, 35 Jalan Satu, S399479
  7. Teck Ghee CC, 861 Ang Mo Kio Ave 10, S569734
  8. Toa Payoh West CC, 200 Lorong 2 Toa Payoh, S319642
  9. Yew Tee CC, 20 Choa Chua Kang Street 52 #01-01, S689286
  10. Yuhua CC, 90 Boon Lay Way, S609958
For more information on operating hours, visit www.posb.com.sg/cnynotes

*While stocks last.
#Exchange amount of S$500 is limited to a maximum of three packs per customer.

14 April 2014

Buy online, but pay at your local convenience store

MOLPay, an online payment solutions provider in Southeast Asia, will partner with 7-Eleven Malaysia, the country’s largest convenience store chain, to launch a new payment option for e-commerce

The new service, named MOLPay CASH, will roll out initially at selected 7-Eleven stores throughout the Klang Valley. Currently, a total of 735 stores offer this payment option and more stores will be joining soon. By July 2014, all 1,569 stores in Malaysia will be providing this service.
 

Through MOLPay CASH, merchants can offer the option of accepting cash from their customers through the nearest 7-Eleven outlet. A barcode is generated when the online sale is made, and customers use the barcode to pay at a 7-Eleven outlet. The merchant is notified of the payment in real time when payments are made through MOLPay.

MOLPay co-Founder and CEO Eng Sheng Guan noted that MOLPay CASH offers a fraud-free and convenient way to pay cash for online transactions while enabling those who do not have bank accounts or credit cards, as well as credit card holders who may want more control over their credit management to purchase goods and services online. The ubiquity of 7-Eleven stores and their 24-hour operations make payment extremely convenient as well. 

The potential popularity of this payment method is very high. Nielsen’s Global Saving and Investment Strategies announced earlier this year that 60% of Malaysians prefer cash payment. The percentage is even higher in the Philippines (74%), Thailand (68%) and Vietnam (61%).



Source: MOLPay