Microsoft Social Listening will be offered as part of the Microsoft Dynamics CRM Online professional licenses at no additional charge; on-premises customers can get Microsoft Social Listening for an incremental cost. In addition, Microsoft Social Listening has expanded to include monitoring news – making the latest breaking news and relevant stories easily accessible for all.
To show the power of the Social Listening feature, Microsoft tracked social chatter in Asia Pacific on Formula One from 26 August to 17 September. Over 6,000 posts were discovered, an average of 209 a day. The most mentions were from Australia, followed by Singapore and then Indonesia, and overwhelmingly from Twitter (99.7%) as opposed to other social networks.
Team Ferrari clocked in 587 posts, and was most popular in Australia, while Lotus had 286 posts and was most popular in the Philippines. Team Mercedes received 249 mentions and is an Indonesian favourite.