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| Source: FedEx. With the new FedEx Self-Collection Service, Singapore customers can now arrange to collect their FedEx packages at participating bluPort and Parcel Santa lockers, as well as at Park N Parcel retail collection outlets island-wide. |
Parcels can be collected at all participating bluPort and Parcel Santa lockers, and Park N Parcel retail collection points.
Through the FedEx Delivery Manager International (FDMI) platform and robotic process automation (RPA), customers with a valid mobile number or email address can be paired to their nearest Park N Parcel retail collection point or bluPort or Parcel Santa locker, which will be made available prior to package arrival.
For example, FDMI allows a customer who may not be available to receive their package delivery to have the option to select a self-collection location closest to their home or workplace.
"FedEx creates possibilities for businesses including small and medium enterprises who require the added convenience this service provides through the secure self-collection options nationwide," said Audrey Cheong, MD, FedEx Express Singapore.
"As online shopping grows, our customers continue to search for flexible delivery options. These self-collection capabilities underscore our effort to address small businesses’ evolving shipping and last-mile delivery needs."
FedEx Singapore’s self-collection initiative is fuelled by the rapid growth of e-commerce in the country. By 2022, Singapore’s e-commerce market forecast is expected to increase by 48% to US$7 billion*. This will create a strain on the environment, with last-mile delivery and packaging causing the largest environmental impact**.
The new FedEx service will help to tackle these issues by increasing productivity, reducing traffic congestion and carbon footprint generated – especially when performing small parcel delivery, the logistics company said. It also helps to ensure efficient delivery of goods to people and businesses, an objective that is in line with the Singapore government’s Urban Logistics Initiative.
“Digitalisation plays a pivotal role in the transformation of various industries. We are glad that logistics providers such as FedEx Express are optimising their operations, capitalising on technology to improve operations such as enabling the delivery of parcels to collection points,” said Jane Lim, Assistant Chief Executive, Sector Transformation, IMDA.
Details
Check out the FedEx Self-Collection service at bluPort, Parcel Santa and Park N Parcel.
*WorldPay, Global Payments Report, November 2018: pp 80-81.
**Aaron Cheris, Casey Taylor, Jennifer Hayes, Jenny Davis-Peccound, Retailer’s Challenge: How to Cut Carbon Emissions as E-Commerce Soars, Bain & Company, 2017: pp 1-2
