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| Source: DED. Al Zaabi. |
The Unified Electronic Contract, which includes three contracts for sale, warranty, maintenance and spare parts, will be effective as of early January 2018. The unified contract should include all product details, serial number and date of purchase. The seller may also add other information, provided that they do not conflict with any of the provisions of the unified contract or Consumer Protection Law No. 24 of 2006.
Each dealer or distributor will be required to honour all the guarantees provided by the producer or the customer in accordance with Article 12 of the Consumer Protection No. 24 act of 2006, which obliges suppliers of any commodity to repair, maintain and provide after-sales service, and return the commodity within a specified time once a defect is brought to their attention. Sale of any electronic product without a dated contract is prohibited. Maintenance contracts agreed upon by the parties concerned must be documented by the company in accordance with the terms of the Unified Maintenance Contract, which should also state consumer obligations and practices that may result in the cancellation of the company's obligations.
"The main objective of unified contract is to ensure the commitment of electronics companies to the interests of consumers and enhance consumer confidence in the local market, in addition to eliminating any after-sale uncertainties," said Ahmad Al Zaabi, Senior Manager Consumer Awareness, CCCP at the DED.
"The warranty terms must be clarified by the dealer or distributor in accordance with the Consumer Protection Law, and the contract should include customer information and warranty period in addition to the warranty terms."
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The contract format is available on the Consumer Protection website. Companies in the UAE can also contact Dubai Economy on 04 445 555 to receive the contract copy by e-mail.
