Showing posts with label pay. Show all posts
Showing posts with label pay. Show all posts

25 November 2025

Robert Walters: AI, wages, and flexibility: What Singapore hires want

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Global talent solutions business Robert Walters’ Salary Survey 2026, a benchmark of salary trends, forecasts a challenging 2026 for Singapore. The market will continue to see volatility, combined with cost pressures and the lack of skilled talent, the company said.

Demand for talent in AI, data and cloud skills continues to outstrip supply, resulting in a skills mismatch. At the same time, firms are cautious in pay planning due to economic and sectoral uncertainty. On the talent front, candidates are expecting job offers to go beyond higher pay, and include areas such as flexibility, learning opportunities and purpose, Robert Walters said.

Companies are therefore tapping on flexible resource models, which include contract roles and project-based hiring, as a valuable tool to help them stay agile.

Key findings include: 

- Industries such as banking and finance are starting to see AI applications go from pilot phases to actual implementation, and various industries across the board are seeing AI usage increase. A third of companies said that they have already introduced AI with the objective of optimising headcount, while 30% are planning to do so. 

- Functions that companies see are most at risk with the integration of AI are administration and business support (50%), IT and digital transformation (29%), as well as accounting and finance (28%). 

- Nearly eight in 10 (78%) businesses expect up to 50% of their workforce to need reskilling/upskilling due to advancements in AI over the next 5 years. To prepare themselves for AI-driven changes in the workplace, one in two (46%) of professionals surveyed said they have started to research or pursue AI-related training.

- Top skills that employers are looking for in an AI-driven workplace are critical thinking and fact-checking (71%), data analysis (59%), adaptability (44%) and ethical decision-making (41%). 

- Professionals using AI at the workplace tend to mostly use AI tools for research and information gathering (50%), chatbots or virtual assistants for communication and support (43%), as well as copywriting, content creation and editing (42%). 

- Top concerns over AI adoption at the workplace include having their jobs displaced due to automation (48%), bias or unfair treatment due to algorithms (such as in hiring or promotions) (42%), and the lack of training to keep up with AI skills (41%).  

Flexible workforce models

When asked about their hiring plans for 2026, 37% of employers are looking to increase their headcount, with most of them (30%) looking to increase it by 5-10%. 55% of companies will start or continue to hire contractors in 2026. The top reasons for hiring contractors include hiring for project or short-term needs (74%), limited headcount (36%), and a desire to not commit to a permanent headcount yet (33%).

Companies continue to need to explore employee value proposition (EVP) offerings to attract and retain talent. Among the benefits offered to employees currently, the top initiatives were giving a bonus scheme (80%), parental leave (71%), flexi/remote working (65%), commercial medical insurance (65%) and dental cover (58%).

Modest wage increments

Talent moving between jobs can expect increments of 5 to 15%, or up to 20% for niche areas such as AI or cybersecurity. Employees staying with their current companies will see their salaries increase by 3-6% to align with inflation, Robert Walters predicted.

Most employers shared that they are likely to give a modest salary increment in 2026 to current employees. Nearly seven in 10 (69%) of Singapore employers who responded said they would be giving at least 3%. Within this segment, 7% said it would be more than 6%. 

Around a quarter (27%) are likely to give a pay rise of under 3%, while 4% said that they will not be increasing salaries. On the other hand, 57% of professionals expect at least a 3% increment from their current employer, with 14% expecting more than a 6% increment.

New hires can expect a pay rise of at least 6% from 56% of employers. Over a quarter (27%) of this segment expect to give pay rises of above 10%. On the other hand, professionals looking to move jobs are more ambitious; 83% expect more than a 10% pay rise, with 23% of them likely to request a more than 20% increase in salary. 

One of the challenges when sourcing for staff is that salary and benefit expectations are too high (53%), with other top challenges being: 

- Lack of quality candidates with the right skills/experience (72%) 

- Qualified professionals are hesitant to move (25%) 

- High competition for candidates (counteroffers and buy-backs) (25%)

Beyond compensation and benefits (62%), professionals shared that flexible work arrangements (42%), job security and stability (39%), and inspiring colleagues and culture (34%) are what they would value in an employer.

Talent snapshot 

Beyond compensation and benefits, talent value having flexible work arrangements, job security and stability, and inspiring colleagues and culture from an employer. But there is an expectation gap: 27% of employers are likely to give new hires a pay rise of above 10%. However 83% of talent looking to move jobs expect more than a 10% pay rise, with 23% of them likely to request a more than 20% increase in salary. 

Employer snapshot 

Nearly four in 10 (37%) employers plan to increase their headcount, with most of them looking to increase it by 5-10%. 

- Roughly seven in 10 (69%) employers are looking to give a salary increment of at least 3% in 2026 for current employees 

- Over half (56%) are likely to give a salary increment of at least 6% to new hires 

Lack of candidates with the right skills/experience, gap in salary and benefit expectations, and talent staying put, are among the challenges faced by companies in attracting talent. Other trends include:

- Soft skills: 65% of employers value Interpersonal, communication and collaboration skills, and 59% value problem-solving and critical thinking among their employees.

- Contract hiring: 55% of companies will start or continue to hire contractors in 2026, with 74% of companies hiring contractors do so for project or short-term needs. Other reasons include headcount limitations, and a “wait to try” attitude. 

- AI-driven workplace: 78% of the businesses expect up to half of their workforce to need reskilling due to AI advancements.

- Employers are looking for talent with skillsets in critical thinking and fact-checking, data analysis, and who are highly adaptable.

- Top concerns by professionals over AI adoption at the workplace include having their jobs displaced due to automation, bias or unfair treatment due to algorithms, and the lack of relevant training.

The rapid growth in demand for AI and data skills plus the automation of transactional roles dominated the job market in 2025. Employers focused on a skills-based workforce planning approach, invested in targeted upskilling/reskilling (AI, cloud, data), and used AI to automate screening and candidate engagement. 

At the same time, talent with skills in AI, data and cloud were more mobile, while mid-career professionals saw stronger incentives to reskill. Increased competition for AI-savvy candidates led to more selective hiring and higher packages in those niche areas. 

Companies took a cautious approach to pay reviews and pay planning, with talent with in-demand skillsets benefitting from stronger pay adjustments. Some companies had stagnant salary growth, however. Companies have had to balance the cost of living and the pressure of retaining talent in terms of increments and benefits. 

Contract or gig roles continued to be made available to support business needs, while those in slower sectors faced slower hiring and more contract roles.

2026 industry predictions for Singapore

2026 will see the prevalence of AI usage, sustained careful wage management to persist, and a stronger demand for flexible workforce models. There will be continued demand for AI, data and cloud skilled talent. Companies will continue to focus on skills-based hiring, instead of looking at traditional qualifications, as well as internal mobility and talent development programmes to retain and nurture talent. 

As Singapore companies respond to the volatility and agility required in the market, the workforce will see traditional permanent roles matched with an increasing number of contract positions and project-based hiring, forecast Robert Walters.

“Gone are the days of market-wide increments. Attracting and retaining talent has become more challenging due to the volatility and pace the market is working to, combined with cost pressures and lack of skilled talent in all areas. Companies will need to stay flexible, explore employee value proposition (EVP) offerings to draw talent, and tap on analytics for market intelligence and workforce planning.

"Employers can also look into tapping on executive recruitment firms to source for leadership talent, and use leadership assessment and coaching to retain and evolve talent. They can invest in contractors to meet the pace and project-based work requirements, and look into outsourcing and managed services to support business scale and control costs,” said Kirsty Poltock, Country Manager at Robert Walters Singapore.

Other Singapore-based insights from the Salary Survey include:

Soft skills valued by employers include interpersonal, communication and collaboration skills (65%), problem-solving and critical thinking (59%), and having a positive attitude, emotional intelligence and empathy (44%). 

The functions that are likely to see the highest attrition (defined as the number of respondents who will be looking to change jobs in 2026): 

- Supply chain & procurement (82%)

- Accounting & finance (79%)

- Tech & transformation (78%)

- Sales & marketing (78%)

Top functions which can expect pay rises in 2026: 

- Accounting and finance (98%)

- Supply chain & procurement (98%)

- Sales & marketing (97%)

- Human resources & business support (97%)

The top in-demand professions for 2026 are:

- Accounting & finance: financial analysts, finance business partners, finance managers 

- Banking & financial services: fintech & quantitative specialists, risk & compliance specialists, wealth & portfolio managers 

- Human resources & business support: HR business partners, HR generalists, transformation specialists 

- Sales & marketing: Head of growth, GM, marketing automation specialist 

- Supply chain, procurement & logistics: supply & demand planners, supply chain project managers, analysts 

- Technology & transformation: cybersecurity specialists, data/AI engineers, cloud engineers

By industry:

Tech & Transformation

● Demand for talent: very high 

● In 2025: With strong interest in AI adoption, there is a sharp rise in demand for skillsets related to AI, cloud and data. New data centre projects and capacities boosted hiring volumes in infrastructure, engineering and operations. Cost pressures kept headcount growth for permanent positions to the minimum, while driving contract hiring and offshoring. 

Professionals were more open towards contracting. Hybrid work stayed the norm, but has created new challenges around employee engagement and productivity.

● In 2026: Cost pressures will see companies maintain a flexible mix of permanent and contract employees. Employers will need to show stronger local representation in their workforce.

Key trends

● Employers are moving towards a skills-first approach, with a heavier focus on practical assessments, real project experiences and proof of skills. 

● Evolving talent strategy with roles that were once offered permanently increasingly filled by contract talent, in particular for project-based and transformation-heavy work, such as in cloud, data, AI and cybersecurity. 

● While global talent will remain important, regulatory scrutiny around Employment Passes will see local talent have an advantage during the hiring process. 

Sought-after professionals

● Permanent roles: Commercial roles such as sales and presales talent, AI/machine learning (ML) and data engineers, cybersecurity specialists especially in cloud and data centre security.

● Contracting: Cloud engineers, DevOps, cybersecurity specialists, data and AI engineers.

● Nearly eight in 10 (78%) professionals are looking for a new job, and 37% are confident about job opportunities in the sector. 

● What talent value most: excellent compensation & benefits, flexible work arrangements, and job security. 

● Valuable soft skills include change management, critical thinking and problem solving, collaboration in hybrid cross-functional teams, and the ability to influence and communicate with business leaders. Adaptability and learning agility are also prized, especially for contractors.

Robert Walters says:

● Talent are advised to develop adaptability across tools and platforms, deepen their domain knowledge and carve out specialisations in niche technologies.

● Companies that are looking to attract and retain talent should be competitive (move quickly on offers, competitive salaries on scarce roles), be efficient (streamline the recruitment process, build an alumni pool of contractors), and showcase clear career value (help professionals see how they can grow in a role).

Salaries 

Permanent roles are expected to see their pay rise at a stable rate, while skills such as AI, cloud and cybersecurity continue to seek high premiums. Similarly, contract roles for domains like cloud, data and cybersecurity are expected to see increases in rates. 

● More than nine in 10 (93%) of businesses are giving pay rises, while 85% of professionals are expecting a pay rise in 2026.

Future-proofing against AI

Roles with repetitive and standardised tasks, such as entry-level data reporting, low-level programming, and first-line IT support are most vulnerable to automation. Professionals need to show a strong grasp of their domain expertise, understanding of AI governance, and an ability to harness AI in daily work. In- demand skills include stakeholder management and business storytelling as well. 

Banking & financial services

● Demand for talent: very high 

● In 2025: Firms kept a closer eye on costs and hired more selectively, focusing on skills that directly supported business priorities. 2025 saw AI move from pilot to practice in the industry, particularly in risk and operations. 

On the contract front, demand reduced for manual operations while new roles in AI implementation and oversight were created. Stricter compliance requirements saw an increased demand for risk management and regulatory reporting skills. 

● In 2026: A growing preference for contract positions and an emphasis in skills and agility in terms of hiring. They will take a skills-based approach and prioritise a candidate’s abilities. Contract and project-based hiring, as well as cross- border hiring will increase, particularly for niche talents in areas such as quant, fintech, private equity and private wealth. 

With tightened regulations in areas like digital assets, environment, sustainability and governance (ESG) disclosures and anti-money laundering (AML) and know your customer (KYC), there will be a surge in hiring for compliance and risk projects.

Key trends

● A rise in contract and project-based roles, offering flexibility under hiring freezes or headcount caps. However, contracts for transformation or regulatory projects will be shorter-term (six to 12 months).

● Hybrid and 'contract-to-perm' are becoming the norm. While remote work is accepted for certain roles, most roles will be hybrid. According to Robert Walters, there is an increasing trend to convert contract staff to permanent positions when headcount frees up.

Sought-after professionals

● There is consistent demand for roles that sit at the intersection of strategy, regulation and technology - fintech professionals, quantitative (quant) specialists, wealth and portfolio managers and risk and regulatory experts with strong technical depth. 

● Demand has increased for contract roles for risk and compliance specialists, internal auditors that specialise in financial services, and treasury operations specialists. 

● What talent value most: Excellent compensation and benefits, flexible work arrangements, and job security 

Soft skills including adaptability, clear communication, and the ability to influence will help talent advance in their careers. Stakeholder management and problem-solving skills will also be valued among contract roles. 

Robert Walters says:

● Schedule flexibility has become a baseline expectation to attract and retain talent. Companies can also appeal to contract talent by focusing on the strengths of flexibility and autonomy, exposure to cutting-edge projects, and offering clear career progression pathways.

Salaries

Base salaries to hold steady, with selective premiums for scarce skills and domain expertise in AI, risk and ESG. Bonuses will be linked to individual performance.

● Nine in 10 (91%) of businesses are giving pay rises, while 92% of professionals expect a pay rise in 2026. 

● Seven in 10 (69%) of professionals are looking for a new job, and 46% are confident about job opportunities in this sector. 

Future-proofing against AI

Positions that centre around repetitive and manual tasks like transaction processing, basic compliance checks and data reconciliation are vulnerable to automation. Professionals need to build data fluency, sharpen their judgement and communication, stay updated on AI-related regulations, and step into roles where human insight complements technology, Robert Walters advised.

Accounting & finance

● Demand for talent: very high 

● In 2025: AI, automation and data analytics were adopted, while businesses battled cost pressures stemming from US trade tariffs and other geopolitical shocks. Demand rose for talent with the rare combination of finance and IT skills, as well as contract roles for tech-savvy, data-fluent candidates who can improve automated processes.

Companies managed costs by outsourcing roles that were transactional in nature to countries with lower labour costs, or moved more to contractors. Back-office and repetitive accounting roles, such as accounts payable and accounts receivable (AP/AR), were offshored or filled by local contract talent.

● In 2026: AI is now common in many workflows, prompting a shift in hiring and role expectations. Technical skillsets such as data analytics will be a key feature in the hiring market. A skill-based approach will be taken in hiring talent with these in-demand skillsets. 

Contract hiring will increase for all roles. Hiring processes have lengthened, especially for contract roles that may be converted to a permanent one. Singapore continues to struggle with a shortage of talent with technical skills.

Key trends 

● Soft skills such as storytelling and communication will become more important, especially for accountants, positions in accounts payable and accounts receivable, and financial analysts (reporting). 

● Demand for hybrid talent who combine domain knowhow (e.g. audit, regulatory, financial planning and analysis) with technology, analytics or sustainability literacy.

● Hiring processes to lengthen for both permanent and contract non-transactional roles, which will continue to stay in Singapore. Companies will consider case studies, cultural assessments, up to three more rounds of interviews.

Robert Walters says:

● Professionals should also learn how to collaborate with AI in their daily work, using these tools to their advantage. Professionals in less transactional roles can hone their soft skills in data storytelling, presenting findings and collaboration with other business units. 

● Companies look at shortening/condensing interview processes, and define critical skillsets clearly. They should also look to foster a great workplace culture to better attract and retain talent. Flexible work arrangements and competitive compensation remain baseline expectations for most job seekers.

Salaries

Expected to stay flat for permanent roles, with a slight increase (2-5%) for contract roles. However, niche and strategic roles that are in demand, as well as candidates with strong technical capabilities, will see higher increases.

Future-proofing against AI

Task-heavy and transactional roles (junior accountant, account executive and AP/AR) are most prone to automation via AI, robotic process automation (RPA) and intelligent document processing. 

Job seekers should look at upskilling themselves with technical skillsets in data, Power BI, enterprise resource planning (ERP), and consider career pathways in finance analyst, financial planning and analysis (FP&A), or business partnering. 

Sought-after professionals

- Financial analysts

- Finance business partners 

- Finance managers 

● What talent value most: Excellent compensation and benefits, Job security, and Flexible work arrangements.  

Salaries 

● Almost all (98%) businesses are giving pay rises in 2025, while 86% of professionals expect a pay rise in 2026. 

● Nearly eight in 10 (79%) of professionals are looking for a new job, and 50% are confident about job opportunities in this sector. 

Human resources & business support

● Demand for talent: very high 

● In 2025: A conservative approach to hiring, with a focus on redesigning the HR function to meet new business objectives, and roles offshored to lower-cost countries. The introduction of the Tripartite Guidelines on Flexible Work Arrangements in 2024 saw HR departments design frameworks to balance flexibility and productivity. 

Contract and interim hiring grew in momentum with an increased demand for experienced contract professionals in areas such as human resources information systems (HRIS) implementations, restructuring projects, compensation benchmarking and employee wellbeing.

● In 2026, businesses will expect more from HR professionals as team sizes shrink and AI integration happens. HR skillsets in business partnering and total rewards will be the key focus. HR teams will also need to drive workforce agility, implement digital HR solutions, and ensure both flexibility and performance. 

Trends 

Blended workforce models remain a key focus. Demand is expected to go up for HR transformation or fractional HR leadership roles.

Sought-after professionals 

● Experienced HR business partners who can balance strategic and operational responsibilities. There is strong demand as well for roles within total rewards, and compensation and benefits. 

● HR project managers and transformation specialists. Professionals with a proven ability to lead change initiatives will have an advantage. 

HR generalists are also in demand. 

● What talent value most: Excellent compensation and benefits, job security, and inspiring colleagues and culture.  

● Soft skills include compassion, firmness and fairness to support a workforce in transition. Professionals who can build trust, inspire teams and communicate clearly will stand out.

Robert Walters recommends: 

● Companies are encouraged to put a robust talent management programme in place. Opportunities for lateral or internal moves will help keep top talent motivated. They can also take a holistic approach to talent attraction and retention, from regular benchmarking of compensation and benefits, blended workforce strategies, to promoting transparency in areas such as hybrid work decisions and performance evaluation.

Salaries

Salaries may dip for some roles in HR, while increments will remain flat for permanent roles. Contract roles are expected to see salaries increase at usual rates (5-10%), as well as through the introduction of completion bonuses, flexible leave policies and extended benefits. Increments will depend on roles, with steady increases for HR business partners with regional exposure and stakeholder management experience.

● The vast majority (97%) of businesses are giving pay rises, while 90% of professionals expect a pay rise in 2026.

● Nearly three quarters (73%) of professionals are looking for a new job, and 47% are confident about job opportunities in this sector.

Sales & marketing

● Difficulty in hiring talent: very high 

● In 2025, lower B2C sector consumer spend saw companies flatten workplace structures, with roles at junior and senior levels being made redundant, and mid-level management employees stretched to cover operational and strategic tasks. On the contract front, roles are often offshored and have a shorter term (e.g.: from 12 months down to 6 months). AI adoption has also led to companies being able to function with smaller teams. 

In 2026: AI-skilled workers will be prioritised, while there will be reduced demand for entry-level executional roles. Senior digital specialists will be more in demand.

Trends 

● On the B2B front, companies are looking to hire revenue-generating roles to help achieve their sales targets, with a reduced focus on marketing roles. 

● Due to cost-cutting measures, companies are merging roles and responsibilities. Employers value candidates with more generalist experience and hybrid experience to cover a wider scope of responsibilities.

● Companies are moving their regional hubs and talents to lower-cost markets like Thailand or Malaysia. Compared to 2025, there will be significantly fewer senior leadership roles based in Singapore.

Robert Walters recommends: 

● Companies should have a strong employer brand. They should think about succession planning, be transparent and communicate career outlooks. identifying talents to groom for succession, offering skills-based career mobility, inventing in AI and marketing tech training budgets will help employees evolve. 

● Companies are increasingly valuing candidates with more generalist experience, and using automation to cut costs and increase productivity, hence replacing roles in content writing and basic design. Thus, professionals need to have the willingness to take on an expanded portfolio to remain relevant and in demand in today’s workplace.

● Professionals are also advised to maintain a healthy and robust network, creativity rooted in culture and emotion, and have good commercial judgement.

Sought-after professionals

● Revenue-generating roles such as sales directors, GMs, and heads of growth. Contract roles for customer relationship management (CRM) and marketing automation specialists, and AI-enabled specialists (performance and growth marketers, content strategists) are also required.

● What talent value most: Excellent compensation and benefits, job security, and inspiring colleagues and culture.

● Soft skills in demand include leadership experience, adaptability, ability to collaborate across functions, being a strong communicator who can articulate and drive compelling outcomes.

Salaries

Permanent roles may see salaries stagnate, with some executional roles likely to regress. For contract roles, employers may use bonus/incentive pay, stock options, and non-monetary benefits (such as flexible work and upskilling allowances) more aggressively than large fixed salary increases. Niche and talent-scarce sectors (healthcare, life sciences & diagnostics) may see better increases. 

● The large majority (97%) of businesses are giving pay rises, while 92% of professionals expect a pay rise in 2026. 

● Seventy-eight percent of professionals are looking for a new job, and 61% are confident about job opportunities in this sector.

Future-proofing against AI

Roles related to content creation, as well as contract roles that are junior or executional in nature (e.g. in content, social media, performance marketing operations, basic customer relationship management or CRM) are most at risk. 

Professionals should think about growing the pipeline, increasing conversions, and build AI skillsets such as data and analytics, and martech. As AI cannot replace relationships, professionals should maintain a healthy and robust network, creativity rooted in culture and emotion, ideally with commercial judgement.

Supply chain, procurement & logistics

● Difficulty in hiring talent: high 

● In 2025: The sector remained subdued throughout the year as businesses faced mounting challenges - Inflation, geopolitical shocks, and changing immigration controls created significant volatility. It also adopted a cautious “wait-and-see” approach. There was significant offshoring from Singapore to lower costs.

Ongoing expansion of technology and sustainability efforts defined demand for contract positions. Companies sought tech-savvy professionals but struggled to find talent in niche areas such as Blockchain implementation of AI-powered logistics optimisation. Companies also doubled down on efforts to reduce their environmental impact.

In 2026: The industry will be increasingly focused on risk management, resilience, sustainability, and digital transformation. Automation and AI are reshaping traditional roles, particularly those involving planning, inventory management, operations, and procurement. 

Trends

Demand for roles that can help businesses align operations with ESG mandates - green procurement practices, carbon reduction strategies, circular supply chain design - will be highly sought after. Contract roles will also increase as companies seek greater flexibility amidst headcount restrictions and economic uncertainty.

Sought-after professionals

● Professionals with skills in strategy, analytics, and AI model prompting will be highly sought after as companies implement and stress-test new systems. 

● Trade compliance specialists with expertise in free trade agreements (FTAs) and data analytics, as well as adaptable, technologically-proficient candidates who can effectively manage data tools are prized.

● Supply chain project managers are also in demand. 

● Contract roles related to demand planning, supply planning and supply chain transformation will be in demand. 

● What talent value most: Excellent compensation and benefits, flexible work arrangements, and job security.  

● Soft skills that are good to have include the ability to communicate and collaborate well with others, as well as strategic thinking, problem-solving and resilience to drive innovation and solve complex challenges.

Robert Walters recommends: 

● Companies are encouraged to provide upskilling opportunities, as they can help raise productivity, and help employees develop a healthier relationship and stronger adaptability to change.

● Attractive compensation packages remain necessary for specialised and strategic roles, as these talents remain in short supply. Hybrid and flexible work models will remain key as candidates value work-life balance.

Salaries

Salaries for permanent roles are expected to remain flat, with companies possibly exploring non-monetary benefits. Contract roles can expect a rise of 5-8%, though specialised roles may see increments of up to 10-15%.

● Almost all (98%) businesses are giving pay rises, while 87% of professionals expect a pay rise in 2026.

● Eight in 10 (82%) professionals are looking for a new job, and 56% are confident about job opportunities in this sector.

Future-proofing against AI

Roles heavy on repetitive supply chain work, data entry and inventory management are at risk or being replaced as more companies integrate AI. Professionals are advised to focus on picking up technologies such as data analytics and AI, as well as to improve human-centric attributes that AI cannot replace, such as emotional intelligence and business partnering skills.

Explore

Read the Robert Walters Salary Survey at https://www.robertwalters.com.sg/salarysurvey.html

*Salaries shown in the Robert Walters Salary Survey are based on an analysis of placements made across our network of offices and specialist disciplines during the course of 2025.

Now in its 27th year, the Survey is used by employers, HR managers and employees for benchmarking salary levels within their industries.

Robert Walters surveyed 361 professionals and companies in Singapore in September 2025 to get feedback on their main expectations or concerns for the year to come with regards to salaries, career changes or staff retention.

21 December 2018

Dash users can now take advantage of Apple Pay

From now on, Singtel Dash customers can make payments using Apple Pay at millions of participating on- and offline merchants worldwide.

Wirecard, the digital financial technology provider, has enabled this by supporting the Dash mobile wallet’s Visa Virtual Account on Apple Pay.


Brigitte Haeuser-Axtner, Executive VP, Sales Asia, Digital & Telecommunications at Wirecard said, “As leaders in digital financial technology, we are proud to work with Singtel to bring Dash to an even larger group of potential customers, and to connect consumers with merchants around the globe. Asia continues to be the leader of the digital payments revolution worldwide, and we are excited to be at the forefront of these innovations.”

“With the increasing popularity of mobile and online payments, Dash enables easy, secure and seamless payment options between our partner merchants and our more than half a million Dash customers on the platform of their choice,” said Gilbert Chuah, Head of mCommerce at Singtel.

“Our expanded partnership with Wirecard to bring Dash to Apple Pay reflects our commitment to enhance the digital payment experience for both merchants and customers.”

Singtel Dash is Singapore’s only all-in-one digital wallet which provides a safe and secure mobile payments solution for shopping, commuting, and remitting money. Dash’s Visa Virtual Account is the first of its kind in Singapore and was introduced in 2017.

The inclusion of Dash into Apple Pay complements the increasing popularity of online shopping in Singapore. Wirecard’s 2018 International Holiday Shopping Report found that 67% of Singaporeans surveyed prefer shopping online, either via desktop or mobile, while 20% prefer shopping in-store. The ability to use mobile payments in-store is a welcome innovation with 51% of respondents saying it would improve their shopping experience.

Explore:

Read the TechTrade Asia blog post about Singtel and Visa Virtual Accounts

10 January 2017

INSEAD study finds shareholder votes on CEO accountability raise company returns

Do shareholder votes improve CEO accountability and reduce corporate excesses? A new paper, Say Pays! Shareholder Voice and Firm Performance, published in the Review of Finance by Maria Guadalupe, Associate Professor of Economics and Political Science at INSEAD, shows that they do.

Prior to Guadalupe's research, there had been a lack of evidence on the consequences of adopting say-on-pay beyond the short-term market reaction. Existing research has generally examined the effect of say-on-pay after it has been legislated, which has produced mixed results.

Guadalupe’s research takes a different approach to isolate a causal estimate of the effects of say-on-pay. She examined 250 cases of proposals to adopt the say-on-pay policy from shareholders of S&P1500 firms between 2006 and 2010, which was before say-on-pay votes were mandatory.

Her conclusion is that say-on-pay has a positive impact on firms’ accounting and operational performance in the years following the vote to adopt say-on-pay. Firms that adopt say-on-pay in her sample have a higher return on assets and operating assets one year after the vote was introduced. The firms also saw a reduction in overheads and capital expenditure growth.

While she discovered no systematic change in the level or structure of CEO compensation itself or the probability of the CEO leaving the firm after a say-on-pay vote, she did find that say-on-pay increases shareholder value by about 5%.

“The say-on-pay changes CEO behaviour through two main mechanisms. First, by giving shareholders a channel to express their opinions, it intensifies board monitoring and pressure on the CEO to improve performance, especially as a negative vote could have consequences on the level of support the CEO receives within the firm. The prospect of a negative vote is also not one the CEO wants to face for the sake of his or her own career. The second is that the say-on-pay can affect the current level and structure of executive pay making it more closely tied with performance,” said Guadalupe.

Her study also finds that when shareholders in her sample put forward proposals to adopt say-on-pay, boards recommended a vote against it at shareholder meetings in 99% of cases. This, Guadalupe said, represents a misalignment of objectives between management and shareholders that mandatory say-on-pay votes can address.

“While the debate has moved on to whether to make say-on-pay votes binding, for which we have no evidence to support or dispute, it is clear that legislative intervention has addressed a market failure on two dimensions; first, aligning management closer to shareholders and second, giving all shareholders an equal voice,” she added.

25 May 2016

MasterCard supports Apple Pay in Singapore

MasterCard cardholders in Singapore can now use Apple Pay to pay in a simple, secure and seamless way. MasterCard is working with major banks, including DBS, OCBC, POSB, Standard Chartered and UOB, to enable their customers to use their MasterCard credit or debit cards with Apple Pay.

Apple users in Singapore can now use their iPhone SE, iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus and Apple Watch to make purchases in stores equipped with contactless readers, with just a tap of their iPhone and a thumbprint or passcode for verification, or by simply holding their Apple Watch to the card reader. Within mobile apps, payments can be made on iPhone SE, iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, iPad Air 2, iPad mini 3, iPad mini 4 and iPad Pro.

Security remains a priority

Security and privacy is at the core of Apple Pay. When you use a credit or debit card with Apple Pay, the actual card numbers are not stored on the device, nor on Apple servers. There is a separate token assigned to each of your Apple devices, which means that not only is the token number different from your ‘real’ card number, but it is also prevented from transacting via any other device. When you use your device for a transaction, it is the token and not the real card number that is provided to the merchant. As an added protection for consumers, Apple Pay incorporates extra security features such as Touch ID to authorise every payment. MasterCard’s secure payment platform, MasterCard Digital Enablement Service, is key to enabling MasterCard cardholders to use Apple Pay.

“The biggest change we’ve seen in the payments space recently is the transformation of every electronic device into a shopping device, from mobile phones to watches. The readiness of Singapore’s consumers to embrace mobile payments, coupled with the rapid uptake of mobile payments is quickly changing the dynamics of shopping and transacting online. With Apple Pay, MasterCard cardholders will have the flexibility and assurance to make secure digital payments wherever and whenever they want,” said Deborah Heng, Group Head and GM, MasterCard Singapore.

For consumers and retailers alike, every purchase made with a MasterCard using Apple Pay is a transaction that offers all the benefits and guarantees of a transaction with the physical MasterCard – points, cashback and insurance protection.

With the MasterCard Nearby app, a location-based app that identifies retailers that accept contactless payments, cardholders can easily locate shops which accept Apple Pay. These locations are part of the MasterCard contactless global footprint of 5 million contactless terminals in 77 countries around the world.

Recent figures from MasterCard indicate that consumers in Singapore are supportive of the idea of adopting contactless payments. Consumers in Singapore are among Asia’s top three adopters of digital wallets and interest has been climbing steadily with one in four likely to use a digital wallet compared to just one in 20 three years ago.

MasterCard's Mobile Shopping Survey*, announced in February this year, reveals that consumers in Asia Pacific are embracing new mobile technologies with one in five (19.5%) using digital wallets, a two-fold increase from two years ago (9.7%). Smartphone users in emerging markets, China (45%) and India (36.7%) are the biggest adopters of digital wallets in the region, but smartphone users in Singapore (23.3 percent) come in third.

In Singapore, mobile banking apps (44.3%) are most widely used among other new mobile technologies, followed by digital wallets (23.3%) and in-app shopping (22.8%). Digital wallets have seen the fastest uptake over the last year with a four-fold increase (5.7% in 2014), compared to mobile banking apps and in-app shopping which saw a growth of 3.7% and 7.8% respectively.

In addition, the survey found that half of respondents in Asia Pacific had made a purchase using their smartphones in the last three months. Three quarters of people in India (76.4%) and China (76.1%), recently shopped on smartphones. In Singapore, 48.5% of respondents have made a purchase through their mobile phones in the last three months, an increase from 36.7% in 2014.The top three spend categories are clothing and other fashion accessories (37.3%), coupon/deal sites (22.3%) and tickets for movies (22.1%).
  • Overall, close to half of respondents (48.5%) across the region have made a purchase using their smartphone in the past three months, with South Korea (62%) and Thailand (61.1%) in third and fourth places, behind India and China. On the other end of the spectrum, Australians (23.7%) and New Zealanders (16.2%) are the least likely to shop online via their mobile phones. 
  • India tops the region in growth rates, with the number of people shopping on smartphones rising by 29.3% from two years ago, followed by Vietnam (17.7%) and Singapore (17.1%).
  • More than half of the respondents across Asia Pacific (53.9%) cited convenience as the key driver for shopping on their smartphone. Other motivating factors include the ability to shop on the go (42.9%) and the growing availability of apps that make it easy to shop online (41.4%). 
  • Clothing and accessories (35%), personal care and beauty products (20.9%) and movie tickets (20.4%) are the top mobile shopping purchases amongst Asia Pacific consumers. Close to half of consumers in China (46.4%), India (42.5%) and Korea (42.1%) shop for clothing and accessories on their smartphone.
Interested?

Get more information on Apple Pay

Read the WorkSmart Asia blog post on Apple Pay in Singapore

*The results are based on interviews that took place between October and December 2015 with 8,500 people aged 18-64 across 14 markets in Asia Pacific: Thailand, mainland China, Japan, Korea, Australia, Malaysia. New Zealand, Taiwan, Vietnam, Hong Kong, Indonesia, Singapore, India. and the Philippines. 

posted from Bloggeroid

5 February 2016

Asian financial institutions to average 4% pay increments for 2016

• Ratio caps driving more guaranteed fixed pay
• Asia and Latin America average 4.3% for projected 2016 base pay increases, against 2% to 2.7% in Europe and North America
• Overall, 2016 pay to be static: lower variable pay matched by fixed pay increases

Source: Mercer. Cover of the survey report.
Source: Mercer.
The 11th edition of Mercer's Global Financial Services Executive Compensation Snapshot Survey highlights that 2015 saw the world’s financial services organisations continue to respond to regulatory developments by increasing fixed pay, decreasing variable pay (bonuses) and increasing the emphasis on non-financial performance. While processes to penalise misconduct and non-compliance are widespread, rewarding positive risk behaviours continues to be a challenge, says the consultancy.

The survey, which was conducted in October and November 2015, reviews the pay practices of 71 global financial services companies — banks, insurers, and other financial services — based in 20 countries in Asia, Europe, North America, and South America.

According to Vicki Elliott, Senior Partner and leader of the Global Financial Services Talent Network at Mercer, "The focus for financial services firms is firmly on trying to set the right tone from the top with strong governance and high involvement of risk management. Overall, total compensation levels remain broadly the same compared to levels prior to regulated bonus caps. However, banks, particularly in Europe, have significantly increased fixed pay levels improving the certainty of pay delivered to key risk-takers."

The report found that 61% of organisations had increased their employees’ fixed pay by more than 5% while 58% had reduced variable pay by more than 5%, marking a shift in pay mix. Total compensation levels are expected to remain relatively unchanged in 2016 — within plus or minus 5% (92%) — and most organisations are not planning further changes to their pay mix. Dr Hans Kothuis, Partner and Executive Rewards Practice Leader, Asia & Middle East at Mercer said, “We are at a tipping point in Asia, as companies prioritise business critical functions and share resources across their businesses to increase overall productivity. Financial institutions in Asia are adopting a cautious outlook towards compensation for 2016.”

Overall, 2016 projected base salary increases for the sector are modest with average forecasts globally expected to be between 2% and 2.7%. The banking industry is generally projecting slightly lower salary increases than the insurance industry. The majority of organisations predict 2016 annual incentive levels to be similar to those in 2015; those expecting change predict that levels will decrease.

“There continues to be a concern that increasing the focus on fixed guaranteed pay breaks the link between pay and performance and may actually be counter-productive for aligning pay with risk,” says Dirk Vink, Mercer principal and Financial Services Project Manager. “We have concluded that the most positive impact on sound risk-taking behaviours and decision-making has come from significantly improved governance and increased involvement of risk management in the performance management and compensation process.”

Fostering a risk culture 

When asked how their organisation is fostering a strong risk culture, the most prevalent response was penalising misconduct and non-compliant behaviours (93%) followed by the role of risk management in performance expectation setting and evaluation (89%). Setting the right tone at the top of the organisation, for example, through top management leadership, communications and real consequences, was also highly cited (88%), as was training and coaching managers on sound risk culture (87%).

Intriguingly, with all parts of the business impacted by these risk management efforts, the report highlights that some organisations, particularly in North America, are finding it more difficult to attract and retain staff in the crucial functions that oversee these processes, the control functions (risk, legal and compliance).
posted from Bloggeroid