From July 2019 StarHub will no longer offer cable services. The company is helping cable customers migrate to fibre connectivity instead.
Donovan Kik, VP of Segment and Marketing, StarHub, said, “We constantly refresh our service offerings to ensure they are aligned with what our customers desire, including the best possible service standards and more choices on the most modern all-fibre broadband network where they can enjoy faster Internet surfing speeds as well as higher quality pay TV services with better interactivity and smarter features.
"This way, they would also be well prepared to adopt new, transformative digital services such as in telehealth, asset monitoring and remote learning that will depend on high-speed, low latency communications networks running on fibre.”
StarHub promotional offers for value customers include discounted subscriptions, a free wireless router, free fibre TV set-top box rental, and free additional StarHub TV channels. This makes the cost of the fibre subscription the same as paying for cable, StarHub said.
In addition, StarHub’s technical experts will take care of the end-to-end installation and activation of fibre services for customers, and that includes providing home networking advice such as ideal wireless router placement and fibre TV cabling solutions.
StarHub is progressively reaching out to existing cable customers through various channels including letter, phone call and SMS to provide more information and assistance for a smooth transition to fibre networks.
Customers may also submit web requests at www.starhub.com/switch-to-fibre to receive specific information such as fibre promotional offers and wired or wireless solutions for receiving fibre TV services in their bedrooms. A customer guide to upgrading to fibre is also available at this dedicated site.
The telco, which has also exited the electricity resale market, will cease the provision of cable services after 30 June 2019.
Donovan Kik, VP of Segment and Marketing, StarHub, said, “We constantly refresh our service offerings to ensure they are aligned with what our customers desire, including the best possible service standards and more choices on the most modern all-fibre broadband network where they can enjoy faster Internet surfing speeds as well as higher quality pay TV services with better interactivity and smarter features.
"This way, they would also be well prepared to adopt new, transformative digital services such as in telehealth, asset monitoring and remote learning that will depend on high-speed, low latency communications networks running on fibre.”
StarHub promotional offers for value customers include discounted subscriptions, a free wireless router, free fibre TV set-top box rental, and free additional StarHub TV channels. This makes the cost of the fibre subscription the same as paying for cable, StarHub said.
In addition, StarHub’s technical experts will take care of the end-to-end installation and activation of fibre services for customers, and that includes providing home networking advice such as ideal wireless router placement and fibre TV cabling solutions.
StarHub is progressively reaching out to existing cable customers through various channels including letter, phone call and SMS to provide more information and assistance for a smooth transition to fibre networks.
Customers may also submit web requests at www.starhub.com/switch-to-fibre to receive specific information such as fibre promotional offers and wired or wireless solutions for receiving fibre TV services in their bedrooms. A customer guide to upgrading to fibre is also available at this dedicated site.
The telco, which has also exited the electricity resale market, will cease the provision of cable services after 30 June 2019.
