StarHub introduces travel insurance, double the roaming data

StarHub has launched TravelProtection, and doubled roaming data on DataTravel to deliver the best holiday experiences for StarHub customers going on a trip. TravelProtection starts from S$3.80 per day, and covers medical expenses including COVID-19 treatment as well as other benefits.

Source: StarHub. StarHub offers travel peace of mind to customers.

TravelProtection can be obtained with a tap on the My StarHub app. Customers can select the dates they would like to be protected, and on these dates, they will be covered for medical expenses of up to S$200,000, including COVID-19 treatment, or costs incurred for medical evaluation and repatriation. TravelProtection also covers loss of or damage to baggage, travel delay, trip cancellation, and more. StarHub customers can extend this protection to their travel companions, by selecting the duo option at S$7.40 daily or a family option at S$10.50 daily. For convenience, fees will be merged with their monthly bill.

As added benefits, StarHub Mobile customers also enjoy exclusive coverage for phone and SIM card replacement arising out of burglary, theft, or robbery during the trip, as well as the option to receive refunds for unused DataTravel plans due to trip cancellation or postponement.

For a limited time, StarHub Mobile customers taking up DataTravel will receive twice the amount of roaming data at no extra cost. Starting at S$5, the simplest plan now offers 2 GB (usually 1 GB) of roaming data, which is valid for three days in Asia Pacific destinations. Customers planning to spend more time abroad can select the S$20 plan for 6 GB (usually 3 GB) of roaming data, valid for 30 days across multiple trips and destinations.

TravelProtection is a group policy undertaken by StarHub as the policyholder and underwritten by Chubb Insurance Singapore.

StarHub adds digital remittance services for Mobile Prepaid customers

StarHub Mobile Prepaid customers can now send money to anyone across over 40 countries in as quickly as a day through the StarHub Prepaid app, which now comes integrated with digital remittance in partnership with Singapore fintech and licensed major payment institution Pay2Home.

With digital remittances, there is no need to queue physically or book appointments. Everything – from verifying identity to checking daily-updated currency rates, transferring money and managing prepaid accounts – is done simply within the app. Signing up for the Pay2Home remittance service through the StarHub Prepaid app is free, easy and secure. Customers can thereafter fund their remittance through cashless means or with cash, and transfer it to over 500,000 destination points across the Pay2Home network.

“Using just a single app, our mobile prepaid customers are able to support and connect with their loved ones in more ways than one. Collaborating with Pay2Home, we are delighted to give customers the best experience and meet their increasing demand for secure 24x7 contactless mobile remittance,” said Donovan Kik, VP of Mobile Marketing, StarHub.

“We see this partnership with StarHub as a synergistic collaboration that revolves around convenience, financial inclusion and building firmly on Singapore government initiatives like Go Digital and a mandate for businesses to reinvent in the new norm,” said David Hulme, Co-founder and Director, Pay2Home.

As an exclusive, StarHub Mobile Prepaid customers will be able to make the first remittance free-of-charge. For subsequent remittances, there is a low flat fee per transaction that is shared prior to customers settling their transfers.

Details:

Send money

Singtel users have the best experience roaming in Malaysia

Source: Opensignal. 4G download speed experience in Mbps for Singapore roamers in Malaysia compared to the experience for Malaysian mobile users.

In an analysis of roaming experiences for Singapore 4G mobile users in Malaysia in 2019, Opensignal has found that Singtel users enjoyed the best download speed experience, upload speed experience and latency experience.

M1 and StarHub users had a similar download and upload speed experience when in Malaysia, but StarHub users moved ahead of M1 in their roaming latency experience. While the average latency experience seen by both StarHub and M1 users was considerably slower than those seen by domestic Malaysian users — indicating a worse experience — Singtel users only fared 2.6 ms worse when compared to domestic Maxis users - Singtel users typically roam on Maxis.

Sam Fenwick, Insights Analyst, Opensignal, said that there is some correlation between the download speed experience observed by a roaming user and that observed by domestic Malaysian users on the same host network.

"This is most pronounced when comparing the download speed experience observed by Singtel roamers and domestic Maxis users, and less so when comparing M1 roamers against domestic Celcom users. With the latter, there’s a speed reduction of roughly 3.4 Mbps in favor of Malaysian Celcom users.

"This difference could be caused by a number of factors, such as the international connectivity between the two networks, the terms of the roaming agreement, another kind of bottleneck or even some form of throttling on roaming users that is affecting M1 users’ download speed experience when roaming on Celcom’s network," he said.

Latency experience is a measure of network responsiveness and would likely be adversely affected by international roaming given the extra steps that it entails, Fenwick said. Steps could include the need to reach the home operator’s core network, he explained.

In contrast, both StarHub and M1 users had a worse experience compared to domestic Malaysian users. The latency (responsiveness) experience seen by M1 users was nearly double that seen by Celcom’s domestic users (74.5 ms versus 39.4 ms, a difference of 35.1 ms), while the average latency experience seen by StarHub users (55.1 ms) was greater than that seen by Celcom, DiGi and Maxis users by 15.7, 12.8 and 17.2 ms, respectively.


"Operators typically have roaming agreements with one or more host networks, allowing their customers to roam on them while abroad. We detected that when in Malaysia, Singtel users typically roam on Maxis, M1 users most often roam on Celcom and StarHub users normally roam on Celcom, DiGi and Maxis," Fenwick added.
Fenwick also explained that differences in the average mobile experience observed between roamers and domestic users can arise due to differences in the mix of mobile devices they’re using and the locations where they spend most of their time. The mobile experience is typically superior in urban areas, for example.

"There’s also the potential impact from the additional latency and potential bottlenecks created by having to relay the information between host and home core networks and between the home core and the content delivery networks," he said.

StarHub extends mobile phone aftersales care to SIM-only customers

StarHub has launched SmartSupport Lite, billed as the market’s simplest mobile phone aftersales care service. With this new service, no-contract SIM Only customers can get back on their feet quickly should their phones not operate as expected.

Source: StarHub SmartSupport Lite offers mobile phone aftersales care to SIM Only customers.

Customers can enrol existing phones digitally through the My StarHub app – no supporting documents and no activation fee are required.

"The mobile phone has become the centre of our customers’ everyday life, and we know any form of downtime is a major inconvenience. Offering excellent aftersales support is therefore key to improved customer experience and retention,” said Johan Buse, Chief of Consumer Business Group, StarHub.

“Through the launch of SmartSupport Lite, we want our customers to enjoy the best aftersales experience on Singapore’s fastest mobile network. It is part of our continuing #HelloChange journey commitment – delivering better and different experiences to our customers.”

For S$8 monthly, customers on StarHub’s #HelloChange SIM Only plans can be assured of device care even if they had purchased their phones from other local authorised dealers. For any reason and at any time, customers on SmartSupport Lite can raise a swap request through a dedicated hotline, which operates round the clock.

Customers will be able to get their phones swapped in as soon as four hours within Singapore for an additional nominal swap fee, which is based on the retail price of the phones. Doorstep delivery is free-of-charge for all local swap requests. The swap service is also available for customers travelling in 21 major cities.


SmartSupport is Singapore’s first mobile phone after-sales service and has become a popular add-on among customers. It was introduced in 2013 by StarHub in collaboration with Asurion, a technology protection services provider. The new SmartSupport Lite service is an extension of SmartSupport.

Details:

Available from today, SIM Only customers can enrol their phones through the My StarHub app in less than 10 minutes – no paperwork is needed. Customers will be guided to verify that the phones qualify for SmartSupport Lite. Confirmation on service activation is sent within seven days.

Upon successful activation of SmartSupport Lite, customers can swap their enrolled devices twice in 12 months for any reason, no-questions-asked. All they need to do is to submit a service request through the SmartSupport hotline. For successfully processed service requests before 2 pm from Monday to Saturday, customers will be able to get their device swapped in as soon as four hours within Singapore.

Customers on SmartSupport Lite can also gain access to screen repairs for a flat fee of S$99 with free door-to-door service. The phones are couriered to and from authorised services centres free-of-charge and repaired using original equipment manufacturer (OEM) parts. This service, which is currently available for selected Apple and Samsung phone models, can be used once in a 12-month rolling period. The screen repair service is also available for customers on SmartSupport.

See swap fees and scope of overseas delivery coverage
 Hashtag: #HelloChange

StarHub rewards loyal customers at iPhone launch

What began as a regular iPhone preorder has turned into an exclusive experience for four of StarHub’s customers.

In appreciation of their loyalty, StarHub enabled them to be the first in Singapore to unbox and start using their new iPhones. The customers began with a supercar ride from their homes to the launch event at StarHub’s flagship retail outlet in Plaza Singapura.

The customers – Lim Choon Nguan, Mdm Lim Lay Kiong, Mrs Linda Haverkamp, and Mdm Yeong Cheng Kit were received by StarHub’s Chief Executive Peter Kaliaropoulos, Chief of Consumer Business Group Johan Buse, Acting Chief of Enterprise Business Group Arthur Tang and Chief Human Resource Officer Catherine Chia.

Source: StarHub. These are the first StarHub customers in Singapore to start using the new iPhones. StarHub executives in bright green from left: Tang, Chia, Buse, and Kaliaropoulos.

At 8am on the dot, the four completed the phone activation process, becoming Singapore’s first users of the new iPhones. In addition, Kaliaropoulos and team presented each customer with a personalised gift, an iPhone case with their name engraved on it, and a two-year subscription to the 50GB with worry-free data add-on (worth S$240) to bid excess data charges goodbye.

All four customers paired their iPhone purchases with StarHub’s #HelloChange mobile plans, which offer significantly large data bundles with free surfing every weekend on its superfast mobile network. StarHub customers enjoy free caller ID forever and complete freedom from hidden administrative charges, which may not be the case with competing telcos.

All existing and new StarHub customers can enjoy a free one-month subscription when they upgrade their iCloud storage plan to 50 GB, 200 GB or 2 TB, so long as they have an iPhone or iPad. Customers can charge the subsequent recurring payments directly to their StarHub bill. Register for the subscription

Louis Lim, who renewed his StarHub Mobile line to get the iPhone 11 Pro in Gold, said, “My family has been with StarHub since its launch in year 2000, and it is amazing to receive such a heartwarming appreciation from the company. Thank you, StarHub!”

Kaliaropoulos said, “In our #HelloChange journey, we want to say a big thank you to our existing customers who have been with us every step of the way. As some of our long-time customers are also the biggest Apple fans in Singapore, we wanted them to experience something different and unique; the team created an amazing experience like no other for these customers. Mingling with such valued customers and seeing the huge smiles on their faces is truly rewarding. Creating the right experiences for our customers means everything to us. The StarHub team will continue to work harder to deliver better service and value as our customers expect and deserve the very best from us.”

Details:

Thousands of preorder customers will get their iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max starting today. The new iPhones are now available for purchase at S$0 upfront with a monthly instalment payment plan online all-day or at StarHub Shops.

Customers can try out Apple’s latest products, including the iPad and Apple Watch Series 5 (GPS + Cellular) in one go a the new Apple showcase at the StarHub Shop in VivoCity. The largest showcase for a telco, it promotes an enhanced customer experience for all Apple fans, offering them an opportunity to discover how Apple products and StarHub services are seamlessly integrated. The showcase is also available at StarHub Shop in Tampines Mall and StarHub Shop in Causeway Point.

Get details on pricing, device instalment plans and availability

StarHub shares pricing for latest iPhones

Source: Apple. The iPhone 11 Pro and iPhone 11 Pro Max come in midnight green, space grey, silver and gold finishes.

StarHub has been quick off the mark with pricing for the just-announced dual-camera iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max. The iPhone 11 Pro and iPhone 11 Pro Max are a new pro line for iPhone that delivers advanced performance.

The pro line features a new Super Retina XDR display, the brightest display ever in an iPhone, Apple said. The Apple-designed A13 Bionic chip powers performance and battery life that lasts through the day. A new triple-camera system provides a pro-level camera experience with an ultra wide, wide and telephoto camera, delivering better low-light photography and high-quality video.

In Singapore, Apple said the iPhone 11 Pro and iPhone 11 Pro Max will be available in 64 GB, 256 GB and 512 GB models in midnight green, space grey, silver and gold starting at S$1,649 and S$1,799, respectively, from apple.com/sg, in the Apple Store app and Apple Stores. The iPhone 11 Pro and iPhone 11 Pro Max are also available through Apple Authorised Resellers and select carriers (prices may vary). The US announcement noted that preorders begin September 13 and the phones will be in stores beginning September 20.

For StarHub prices will range begin at S$587 for an iPhone 11, S$784 for the iPhone 11 Pro Max and S$814 for the iPhone 11 Pro. Customers will be able to buy the new Apple phones from as low as S$6 per month on instalment, when paired with a StarHub #HelloChange mobile plan. The #HelloChange mobile plans offer customers huge data bundles with free surfing on weekends. Caller ID is free forever - this is not the case with the competition, StarHub notes - and there are no hidden administrative charges.

StarHub will also offer Apple Watch Series 5 with Always-On Retina display, and the new seventh-generation iPad.

Customers will be able to preorder iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max, and buy Apple Watch Series 5 and the new iPad soon, StarHub said. Browse pricing and check preorder and retail availability when the details are available.

No more cable services in Singapore next year

From July 2019 StarHub will no longer offer cable services. The company is helping cable customers migrate to fibre connectivity instead.

Donovan Kik, VP of Segment and Marketing, StarHub, said, “We constantly refresh our service offerings to ensure they are aligned with what our customers desire, including the best possible service standards and more choices on the most modern all-fibre broadband network where they can enjoy faster Internet surfing speeds as well as higher quality pay TV services with better interactivity and smarter features.

"This way, they would also be well prepared to adopt new, transformative digital services such as in telehealth, asset monitoring and remote learning that will depend on high-speed, low latency communications networks running on fibre.”

StarHub promotional offers for value customers include discounted subscriptions, a free wireless router, free fibre TV set-top box rental, and free additional StarHub TV channels. This makes the cost of the fibre subscription the same as paying for cable, StarHub said.

In addition, StarHub’s technical experts will take care of the end-to-end installation and activation of fibre services for customers, and that includes providing home networking advice such as ideal wireless router placement and fibre TV cabling solutions.

StarHub is progressively reaching out to existing cable customers through various channels including letter, phone call and SMS to provide more information and assistance for a smooth transition to fibre networks.

Customers may also submit web requests at www.starhub.com/switch-to-fibre to receive specific information such as fibre promotional offers and wired or wireless solutions for receiving fibre TV services in their bedrooms. A customer guide to upgrading to fibre is also available at this dedicated site.

The telco, which has also exited the electricity resale market, will cease the provision of cable services after 30 June 2019.

StarHub, with the fastest 3G and 4G network in Singapore, presents World's Fastest Band

StarHub has presented the World’s Fastest Band in commemoration of StarHub’s OpenSignal Speed Awards 2018 win. OpenSignal specialises in wireless coverage mapping.

“StarHub clocked Singapore’s fastest 4G and 3G speeds according to OpenSignal! Network quality is essential to us and our customers, and we want to celebrate our achievement with a musical masterpiece created by a sextet of the world’s fastest,” said Donovan Kik, VP, Segment & Marketing, StarHub. “Notwithstanding this achievement, we will continue working hard to fulfil our customers’ needs and expectations.”

In the OpenSignal report*, it was noted that StarHub achieved an average 4G speed score that was three times the global average.

The maiden music video, available on StarHub's Facebook and Instagram channels, introduces the six band members making tunes with unconventional instruments before performing together. 

In order of appearance; the performers are: 

- Russell Horning or The Backpack Kid, world’s fastest floss dancer. Horning shot to fame in 2015 for his signature dance move – flossing, which involves rapidly swinging his arms around his body while moving his hips and maintaining an expressionless glare.

- António Domingos, the world’s fastest pianist. Domingos holds the Guinness World Record for the Most Piano Key Hits in One Minute - 824 hits, in 2017.

- Satoyuki Fujimura, the world’s fastest finger snapper, who completed 296 snaps in one minute to enter the record books. Fujimura picked up finger snapping from his mother a year before his record-breaking performance.

Source: StarHub. Poster advertising the
World's Fastest Band.

- Sadatoshi Watanabe, the world’s fastest bum skipper. In bum skipping the skipper sits on the floor with legs outstretched in an 'L' shape and passes the rope over the head, under the legs and then over the head again to complete a single skip. Watch him break records.

- Muhammad Rashid, the world’s fastest head smasher. In head smashing, the head is used to crush an object.

- Tony Valente, the world’s fastest nunchaku master.

The World’s Fastest Band will also be touring on StarHub TV and YouTube channels as well as Golden Village cinema screens in coming weeks, StarHub said.

Explore:

Watch the debut video 

Hashtags: #worldsfastestband, #fastestunlimitednetwork 

*Based on OpenSignal’s independent analysis of 185,297,150 on-device measurements recorded by 11,742 users from February 1 to May 1, 2018. Read the report

OCBC Bank, StarHub partner to support Singapore's collaborative economy

Source: OCBC Bank. OCBC Bank’s Group CEO, Samuel Tsien (left), and StarHub’s CEO, Tan Tong Hai (right), forge Singapore’s first bank-telco strategic partnership with the first store-in-store at OCBC Bank’s orchardgateway branch.

OCBC Bank and StarHub have announced Singapore’s first bank-telco strategic partnership to drive Singapore’s collaborative economy, also known as the ‘We Economy’. To mark the start of this partnership, the two companies launched the first store-in-store at OCBC Bank’s orchardgateway branch, which illustrates the benefits customers can expect out of the We Economy.

Combining OCBC Bank’s financial capabilities and StarHub’s catalogue of info-communications and entertainment services, customers can now seamlessly manage their banking and digital lifestyle needs in one store. This store-in-store concept will be expanded in stages to cover more retail outlets.

The partnership between OCBC Bank and StarHub is the first step in a multi-year plan towards bringing together essential businesses across industries. These include transport, retail, insurance, health and wellness, and real estate. The partnership will welcome companies that share the same ideology to be part of its We Economy ecosystem.

OCBC Bank and StarHub identified the potential of the We Economy from working on two key thrusts for many years – digital innovation and customer experience. OCBC Bank started the use of data analytics in 2002 to obtain deep consumer insights in its continuing drive to find new ways to better serve its customers. It was the first to roll out fingerprint biometrics (2015), voice biometrics (2015), speech recognition (2016), open APIs (application programming interfaces) in 2016, specialised AI chatbots (2017) and transactional APIs (2017).

StarHub, Singapore’s first fully-integrated info-communications and entertainment service provider, innovates continually to bring greater benefits to customers, from streaming Asia’s first ‘live’ virtual reality concert to enabling Singapore’s first autonomous hotel room service robot and comprehensive mobile device after-sales support. Earlier this year, it also launched a new facility called Hubtricity to help accelerate Smart Nation initiatives and to showcase its deep capabilities in connectivity, cyber security and data analytics.

Samuel Tsien, Group CEO of OCBC Bank said: “This partnership is born out of the strong belief by both of us that by innovating together, rather than each doing its own thing, we can serve our consumers more comprehensively, effectively and efficiently. StarHub and OCBC have been very active in the space of digital innovation. Our partnership is the beginning and a part of a multi-year plan towards building Singapore’s first We Economy.”

Tan Tong Hai, CEO, StarHub said: "In this new economy, effective collaboration can drive business success. We are happy to team up with OCBC Bank, leveraging our shared strengths in digital lifestyle solutions and omnichannel engagements to deliver enhanced customer experiences. Our form of collective intelligence becomes even more vital as it enables us and our partners to anticipate and better respond to customers’ evolving motivations and preferences.”

Explore:

All current and new customers affiliated with both OCBC Bank and StarHub can sign up online to receive an additional 3% rebate on their StarHub bills for 12 months. The rebate of up to S$5 per month will be credited into customers’ OCBC credit card or bank account. Customers can look forward to enjoying more perks in future.

StarHub launches WeChat SIM for China visitors to Singapore

StarHub has unveiled two new mobile prepaid SIMs to cater to Chinese visitors to Singapore. The SIMs, called StarHub WeChat Go SIM (新加坡星和WeChat Go微信乐游卡), are launched in partnership with WeChat.

StarHub WeChat Go SIM is designed to better meet the mobile needs of the growing number of visitors from China. According to Singapore Tourism Board, tourist arrivals from China increased 36 per cent in 2016 from the year before*. In a 2017 survey by Hotels.com, Singapore is the top Asia Pacific destination that Chinese travellers want to visit in the next 12 months**.

“Marking four years of partnership with WeChat, we are happy to introduce StarHub WeChat Go SIM and make them available in China for travellers’ convenience. Through this alliance, visitors from China in Singapore will be able to easily stay in touch with anyone on an app they are accustomed to, without worrying about excess local data charges,” said Karen Ng, GM, Mobile Prepaid, StarHub.

“We are delighted to continue our partnership with StarHub to offer Chinese travellers an enhanced experience in the island nation,” said WeChat. “Through our network of partners like StarHub, we always work to expand WeChat’s ecosystem and give WeChat users more value-added services.”

With the StarHub WeChat Go SIM in their phones, users will be able to enjoy unlimited social messaging on the WeChat app. The combined monthly active users of WeChat and Weixin reached 963 million as of June 2017. It remains the most popular social media app in China according to Kantar***.

Source: StarHub website. WeChat logo.

StarHub WeChat Go SIM users will be able to enjoy free local data access to the Lingcod TV mobile app. Developed by video streaming provider Sunway Media, Lingcod TV offers over 100,000 hours of high-definition movies, documentaries, and educational content out of China.

"This launch is an achievement for Sunway Media,” said Luo Weiyu, CEO, Sunway Media. “It shows our ability to undertake cross-border research and development as well as marketing and promotion. We will continue to work with global partners to develop innovative products and services for our users worldwide.”

StarHub WeChat Go SIM, available in two denominations, will provide local talktime, SMS and international direct dialling (IDD) credits. Users will also get Happy Roam data for their travels across 14 other overseas destinations. In an upcoming enhancement, users will be able to add data and extend validity using credit cards and WeChat Pay through WeChat’s self-help mini programme.

Pricing details

Price	S$16 StarHub WeChat Go SIM	S$32 StarHub WeChat Go SIM
Validity	7 days of use	12 days of use
Unlimited local data access to WeChat and Lingcod TV	Yes	Yes
Local data bundle	7GB	15GB
Happy Roam data bundle for use across 14 overseas destinations	1GB	2.4GB
Local talktime	500 outgoing minutes with free incoming call	3000 outgoing minutes with free incoming call
Local SMS	Unlimited	Unlimited
IDD calls to China	60 minutes	150 minutes

Starting 11 September 2017, StarHub WeChat Go SIM will be made available to Chinese travellers through popular online travel agencies, namely Mafengwo, Tongcheng Tourism and Qyer.com. Upon touching down at Changi Airport, they will be able to  activate the SIM at any of the 15 UOB Currency Exchange Counters. StarHub WeChat Go SIM will also be made available locally at StarHub Shops and 7-Eleven stores.

*Singapore Tourism Board, 13 April 2017, International Visitor Arrivals Statistics (PDF)

**Hotels.com, 2017, Chinese International Travel Monitor.

***Kantar, June 2017, China Social Media Impact Report 2017. The Weixin app is used by people who register for the WeChat app with a Chinese phone number, and the WeChat app refers to the international mode of the app, which people register for with a non-Chinese phone number.

StarHub retail outlets will offer the new iPad Pros from June 13

StarHub will offer the all-new 10.5" iPad Pro and new 12.9" iPad Pro from Apple, featuring the world’s most advanced display with ProMotion technology and enhanced performance with the new A10X Fusion chip.

Source: Apple. The iPad Pro from Apple features what the company says is the world’s most advanced display and incredible performance. 

“These are by far the most powerful iPads we’ve ever created with the world’s most advanced displays featuring ProMotion, the powerful new A10X Fusion chip and the advanced camera system of iPhone 7,” said Greg Joswiak, Apple’s VP, Product Marketing at the time of the launch, on June 5. “Together with iOS 11 these new iPad Pro models will radically change what users can do with iPad.”

The new 10.5" model reduces the borders by nearly 40% and still weighs 1 pound (about 0.45 kg). Combined with new iPad features in iOS 11 coming this year, like the all-new Files app, customisable Dock, improved multitasking and deeper integration of Apple Pencil, iPad Pro gives users the ability to be even more productive and creative.

iPad Pro's redesigned Retina display features ProMotion, a new technology that delivers refresh rates up to 120Hz for fluid scrolling, greater responsiveness and smoother motion content. With ProMotion, Apple Pencil is even more responsive with an industry-best, 20-millisecond latency for even more fluid and natural drawing. ProMotion also improves display quality and reduces power consumption by automatically adjusting the display refresh rate to match the movement of the content.

The Retina display is Apple's brightest iPad display yet and features an antireflective coating. True Tone dynamically adjusts the white balance of the display to match the light around you for a more natural and accurate viewing experience and a wide colour gamut enables iPad Pro to deliver digital cinema-standard colours.

The 64-bit A10X Fusion chip provides performance that is faster than most PC laptops shipping today. A six-core CPU and 12-core GPU deliver 30% faster CPU performance and 40% faster graphics performance than the A9X chip, while delivering all-day battery life*. The iPad Pro features  the same advanced front- and back-facing cameras as iPhone 7, including a 12-megapixel camera with optical image stabilisation and a 7-megapixel FaceTime HD camera, as well as a four-speaker audio system.

Support for LTE Advanced and 802.11ac Wi-Fi makes it easier to stay connected when travelling in more than 180 countries and regions.

Apple Pencil and Smart Keyboard are available for purchase separately. Advanced sensors in Apple Pencil measure both pressure and tilt for a natural drawing, annotating and note-taking. A new full-sized Smart Keyboard has been custom-designed for the 10.5" iPad Pro, offering a thin yet durable keyboard that never needs to be charged or paired over Bluetooth and is foldable into a protective Smart Cover.

The new iOS 11 will include new features for the iPad, including:

• A new customisable Dock that provides quick access to frequently used apps and documents from any screen;

• Improved multitasking, including a redesigned app switcher that brings Spaces to iOS, making it easier to move between apps or pairs of active apps, used in Split View and now Slide Over;

• The new Files app that keeps everything in one place, whether files are stored locally, in iCloud Drive or across other providers like Box, Dropbox and more;

• Multi-Touch Drag and Drop, which is available across the system to move text, photos and files from one app to another, anywhere on the screen;

• A new document scanner in Notes, which lets users easily scan single or multipage documents, removes shadows and uses powerful image filters to enhance readability; and

• Deeper integration with Apple Pencil, with support for inline drawing to write along text in Notes and Mail, Instant Markup to easily sign documents, annotate PDFs or draw on screenshots, and a new Instant Notes feature, which opens Notes from the Lock Screen by simply tapping Apple Pencil on the display. New searchable handwriting makes it easy to search for handwritten text or characters.

Interested?

Customers will be able to buy the 10.5" iPad Pro and 12.9" iPad Pro at all StarHub retail outlets starting June 13. View pricing details

*Battery life depends on device settings, usage and other factors. Actual results may vary.  

StarHub DataShare lets customers share mobile data allowances

Source: StarHub website. StarHub DataShare lets users split up their mobile data allowance and share it with others under the same billing account.

StarHub Mobile postpaid customers can now share a portion of their local data bundle, including upsized data, across multiple mobile lines under the same billing account.

A first in Singapore and unlike typical shared data pool offerings, StarHub’s new value-added service DataShare offers customers a balance between control and flexibility. Using theMy StarHub app or through StarHub’s My Account web portal DataShare users will be able to allocate on-the-fly between 1GB and 12GB of shareable data in total as well as adjust the proportion in 1GB denominations every month.

“We recognise that usage patterns even within families are diverse, with some having more than enough data and others in want. This is a challenge that DataShare has been designed to overcome. With DataShare, our customers will be able to choose when, with whom and how much to share, optimising data usage and cost for the family,” said Wang Li-Na, Head, Segment & Marketing, StarHub.

DataShare, when paired with the DataJump data upsize option, will offer much larger data bundles perfect for sharing, says StarHub.

Example: A 4G 6 customer on DataJump and DataShare, having 21GB of data in total, will be able to allocate up to 12GB of data for sharing with the other mobile lines in the same account. The data allocations can be amended at any time depending on the family’s data usage needs. Other things being equal, a 4G 4 customer with 9GB of data in total will have up to 8GB of shareable data. A minimum of 1GB of data will be retained for donors’ use.

Interested?

Existing and new customers on StarHub’s latest plans, namely, 4G, 4G SIM Only, SurfHub and HomeHub Go will be able to enjoy DataShare at a promotional monthly rate of S$2.14 (usual price S$10.70), till further notice. There is no activation charge for DataShare, and its monthly fee is fixed regardless of the number of tweaks in data allocation or recipients.

posted from Bloggeroid

Download StarHub's flyers for CEE 2017

Source: StarHub.

StarHub has announced that Singapore’s greenest telco will be present at Consumer Electornics Exhibition (CEE) 2017.

Promotional flyers containing details about the company's mobile, TV, broadband and hubbing offers are available online for enterprise customers, and include the Business Fibre Broadband Bundle.

CEE 2017 runs from June 1 to 4 at Suntec from 11am to 9pm (levels 1 and 3) and 12pm to 9pm (level 4, Halls 403 to 406). Admission is free.

StarHub makes it easier for mobile customers to surf and travel

StarHub Mobile postpaid customers can now take advantage of a Mobile DataTravel plan with a flat fee of S$15 that gives them 2GB of data for 30 days of use within a single country or across multiple destinations.

DataTravel does not require users to manually search for or lock their phones to a specific preferred mobile network as is normally required for roaming plans. StarHub says it is the only Singapore telco to offer this advantage, and that more destinations will be supported in the coming months.

Customers will also receive SMS notifications before their DataTravel plan expires or depletes. They can also activate an additional 2GB or 3GB DataTravel plan. With each additional activation, any unused data will be carried forward for another 30 days of use. If the data has been fully utilised, excess data usage will be charged based on prevailing DataTravel Unlimited or RoamEasy Plans which the customer has subscribed to.

“Our DataTravel customers will be able to enjoy doing what they have come to love on their phones simply and affordably, with a data plan that can be brought across multiple borders and mobile networks. With DataTravel, we are happy to free our customers from the common constraints of overseas data usage, that are cost and accessibility," said Wang Li-Na, Head of Product & Marketing, StarHub.

Interested?

StarHub Mobile postpaid customers can SMS DT2 or DT3 to 6818 to instantly add a 2GB or 3GB DataTravel plan, even while they are overseas. They can also buy DataTravel by dialling the toll-free number *100# at any time. There are no additional monthly subscriptions or activation fees - DataTravel plans are only billed upon purchase.

Supported destinations include Australia, Hong Kong, Indonesia, Malaysia, New Zealand, South Korea, Taiwan, Thailand and the Philippines. The 3GB DataTravel plan is available for S$5 more.

HD Korean movies on StarHub in January

StarHub TV customers will be the first in Asia to enjoy the latest Korean blockbusters and all-time favourite Korean movies in high definition (HD), round-the-clock. StarHub has announced that tvN Movies HD, Asia’s first dedicated Korean movie channel, is set to launch on StarHub TV (channel 818) on 11 January 2017. 

To enable greater convenience, the channel will also be available on demand as tvN Movies VOD HD. Customers can catch it anytime on StarHub TV Channel 819, or stream the On Demand Channel via StarHub Go, StarHub's online streaming service.

The new channel features Korean movies produced by CJ E&M, Korea’s largest production house, and other major players in the industry, across genres including action, comedy, drama, horror, romance and thrillers. Offering over 200 titles a year, viewers can also look forward to special late night screenings dedicated to horror, thriller and mature theme movies.

Lee Soo Hui, Head of Content & TV, StarHub, said, “We are glad to partner CJ E&M for the launch of tvN Movies and tvN Movies VOD, which will enable StarHub TV customers to be the first in Asia to catch the premiere of these two highly-anticipated channels. As the parent company of tvN network, CJ E&M is renowned for its quality movie productions and distributions. With over 200 titles a year, fans can get their fill of swoon-worthy K-idols or the latest blockbuster K-movies whether they are in the comfort of their living rooms or streaming on the go."

“The introduction of tvN Movies in Asia is a strategic move for CJ E&M to broaden its market reach by tapping on the rising trend of Korean movies, which is in high demand in the Southeast Asian region. Starting with Singapore, we expect to launch in other major Southeast Asian territories including Malaysia, the Philippines, Hong Kong and Indonesia in 2017,” said Samey Lee, CEO of CJ E&M HK. “By launching the world’s first and only Korean Blockbuster channel with StarHub TV in Singapore, we hope to expand our service offerings and, at the same time, deliver a unique and sophisticated Korean home-cinema experience to StarHub TV customers.”

Upcoming titles on tvN Movies HD include:

A Violent Prosecutor, starring Hwang Jung-Min, Kang Dong-Won and Lee Sung-Min

A prosecution lawyer who has been framed and convicted for murder tries to clear his name and catch the real murderer from jail, with the help of a con artist.

Inside Men, starring Lee Byung-Hun, Jo Seung-Woo and Baek Yoon-Sik.

Based on the webtoon, The Insider, Inside Men is a political thriller which exposes corruption within the Korean society. A former political henchman seeks revenge when he was dropped by a politician. Meanwhile, an investigator tries to find proof of a connection between the two. 

Time Renegades, featuring Lim Soo-jung, Jo Jung-suk, and Lee Jin-wook. 

This thriller centres on a high school teacher in 1983 and a detective in 2015. They join forces through their dreams to change the perilous fate of the woman they both love, 32 years apart.

The Age of Shadows, starring Song Kang-ho and Gong Yoo.

In the 1920s, a group of resistance fighters try to bring in explosives from Shanghai, China to destroy key Japanese facilities in Seoul, Korea, while Japanese agents try to stop them. 

Interested?

StarHub TV customers can subscribe to the tvN Movies HD Pack at a monthly fee of S$8.56 (including GST), which gives access to tvN Movies HD. They will be able to enjoy tvN VOD HD via StarHub Go, StarHub’s online streaming service, free-of-charge. Existing customers of the Qiang Dang Yu Le Pack will be able to watch tvN Movies HD and tvN Movies VOD HD at no additional charge. 

All StarHub TV customers can catch the two-week long free preview of tvN Movies HD on StarHub TV Channel 818 from 11am on 11 January to 12pm on 31 January. 

StarHub to offer iPhone 7, iPhone 7 Plus

StarHub will offer Apple's iPhone 7 and iPhone 7 Plus beginning 16 September.

The new iPhones feature advanced camera systems, the best battery life on an iPhone as well as water and dust resistance.

Interested?

Customers can register their interest for iPhone 7 and iPhone 7 Plus at www.starhub.com/iphone

posted from Bloggeroid

StarHub brings 12GB mobile data bundles back, and more

StarHub’s new two-in-one Hubbing pack SurfHub is now the most affordable way for customers to stay connected on the move as well as at home.

SurfHub from StarHub bundles two StarHub services – a 4G mobile postpaid line with at least 12GB of data and a 1Gbps fibre home broadband subscription – from S$96.56 monthly over 24 months. This is about half of what customers pay for a standalone 12GB mobile plan. As part of SurfHub, customers will also get up to 700mins of local talktime and 1,500 local SMS/MMS as well as a mobile handset subsidy.

“We know customers miss the freedom that huge data bundles offer and wish they were as affordable as before. Faster 4G technologies have catalysed the adoption of data-intensive services, and our customers are now sharing more and watching for longer on their smartphones. With SurfHub, we want to continue giving our Hubbing customers the best value, which is what StarHub is known for,” said Wang Li-Na, Head of Product & Marketing, StarHub.

SurfHub customers can also get 50% discount on selected complementary services, such as International Roaming for more affordable roaming overseas, 2-in-1 LINE for hosting two numbers on one SIM, or MultiSIM for multi-device sharing using one mobile number.

SurfHub customers can also enjoy StarHub Go Select online streaming service at half the price for 12 months. For an additional S$4.95 per month (usual monthly rate: S$9.90), the Go Select pack offers customers unlimited viewing of content such as the best in US and British productions, Asian dramas and variety shows, and documentaries on mobiles, tablets or laptops. Customers can stream StarHub Go content on their StarHub Mobile postpaid line without incurring mobile data charges.

Together with the launch of SurfHub, StarHub is enhancing its five-services-in-one pack HomeHub Go by more than doubling its mobile data bundle to 15GB. HomeHub Go 1Gbps customers can get up to 30% Hub Club discounts on additional 15GB mobile lines (usual monthly rate: S$70 per line). The four other services are 1Gbps fibre home broadband, 21Mbps mobile broadband, up to 77 channels on fibre TV and a home phone line.

Interested?

24-month plans

SurfHub 12 will cost S$96.56 monthly, and includes 12GB of mobile data, 150 minutes of talk time and 1,000 SMS/MMS messages

SurfHub 15 will cost S$116.56 monthly and includes 15GB of mobile data, 350 minutes of talk time and 1,200 SMS/MMS messages

SurfHub 18 will cost S$136.56 a month and includes 18 GB of mobile data, 450 minutes of talk time and 1,300 SMS/MMS messages

SurfHub 24 is S$156.56 a month and comes with 24GB of mobile data, 700 minutes of talk time and 1,500 SMS/MMS messages

All plans include 1Gbps fibre broadband for the home and a number of discounts:

50% off StarHub Go Select online streaming service (12 months)
50% off International Roaming (24 months)
50% off MultiSIM or 2-in-1 LINE
Free wireless AC dual-band router
Free fibre termination point installation
Free broadband installation and activation

Both SurfHub and HomeHub Go 1Gbps are available for signup starting today at all StarHub Shops and authorised dealers.

posted from Bloggeroid

StarHub introduces 3GB-for-S$3 deal

StarHub has introduced a new '3GB-for-$3' data upsize option for mobile postpaid customers. Customers who sign up for or renew their StarHub 4G plans can enjoy the new 3GB data upsizing at a promotional monthly rate of S$3. A monthly rate of S$6 will apply for customers who sign up from 1 April, 2016.

Two-year StarHub Mobile   Postpaid Plan  4G 3  4G 4  4G 5  4G 6  4G 12  Monthly fee (S$)  $42.90  $62.90  $82.90  $102.90  $220  Local talktime (minutes)  150  350  450  700  Unlimited  Local SMS  1,000  1,200  1,300  1,500  Unlimited  Local data bundle  3GB  4GB  5GB  6GB  12GB  Monthly fee after 3GB-for-  $3 Upsize (S$)  $45.90  $65.90  $85.90  $105.90  $223  Total data bundle  6GB  7GB  8GB  9GB  15GB StarHub is reaching out to customers who are subscribed to the above 4G plans to offer them the upsize option.  Interested?  Customers can sign up for this offer at any of the 48 StarHub retail outlets across Singapore. Read the WorkSmart Asia blog post about Singtel's mobile data upsize offer