Plantronics introduces the Polycom Studio video bar

Source: Plantronics. The Polycom Studio in action beneath the screen.

Plantronics, an audio pioneer and unified communications technology company, has announced its first entry into the huddle room video market with its new plug-and-play video bar, Polycom Studio. Available as a portable USB device, the video bar immerses small meeting groups in an upgraded collaboration experience with Polycom’s HD audio and video quality, and is compatible with PCs or Macs for video collaboration on popular video-as-a-service (VaaS) platforms.

According to Plantronics, today’s open office spaces have resulted in an explosion of smaller meeting spaces, or “huddle rooms,” where groups of two to six can escape the noise to collaborate, often with coworkers in other locations. But of an estimated 32 million huddle rooms globally, only 2% of those spaces include equipment for videoconferencing*, which is becoming increasingly important for the mobile workforce.

In the Asia Pacific region, a recent Growing Big Ideas from Small Spaces study by Polycom found 96% of workers in the region (including Singapore) agreed that collaboration technologies such as videoconferencing help them to be more productive and to work smarter, but only 41% of huddle rooms in Singapore are video-enabled. This adoption lags behind India and China.

“With an increasingly mobile workforce, workers are no longer bound by physical limitations when it comes to having meetings and collaborating. There is a growing need for companies to equip their workspaces to enable workers to work smarter, collaborate more and achieve greater productivity. With the HD audio and video clarity that Polycom Studio provides, even the smallest of spaces can have boardroom capability,” said Low Mei Lin, Director, APAC solutions marketing at Polycom.

With a USB connection, any PC or Mac can leverage the power of Polycom Studio to elevate audio and video meeting experiences. Its patented NoiseBlock and Acoustic Fence technologies reduce or eliminate distracting noise from office environments for professional-sounding communications. Automatic speaker tracking focuses on whoever is speaking within an ultra-wide 120-degree field of view. With 4K resolution and 5x electronic zoom, Polycom Studio provides TV studio-like quality and experiences in a meeting.

“Enterprises around the world have come to understand the strategic importance of their smaller meeting spaces. In fact, we expect the number of AV-enabled huddle rooms to increase by 15% in the next 12-24 months,” explains Ira M. Weinstein, Managing Partner at analyst firm Recon Research.

“With the release of Polycom Studio, Polycom can finally bring its decades of experience in high quality video and audio to smaller rooms with lower budgets. And based on our initial testing, we think Polycom Studio will meet the expectations of even the most discerning huddle room users.”

Unlike most USB devices that give IT little or no visibility into what is being used or any means for management and updating, Polycom Studio wirelessly connects to a corporate network to allow IT professionals a “no touch” means to manage Polycom Studio units installed anywhere in the world. Customers can easily manage their Polycom Studio video bars along with their other Polycom devices through the cloud with the Polycom Device Management Service for Enterprise or on premises with Polycom RealPresence Resource Manager.

Details:

Polycom Studio will be available in Singapore from February 28, 2019 through channel partners and distributors at a recommended retail price of US$949. VaaS platforms supported include Zoom, Microsoft Teams, Skype for Business, Google Meet, Cisco Webex, and Amazon Chime.

*Research and Markets, Global Video Conferencing in Huddle Rooms Market 2018-2022 – Looking Beyond the Hype

Plantronics and HP collaborate to offer Microsoft Teams videoconferencing solution

Plantronics, a unified communications technology provider, has joined forces with HP, Inc. to address growing customer demand for a high-quality Microsoft Teams videoconferencing experience in larger conference rooms.

The new solution uses the HP Elite Slice for Meeting Rooms G2 Skype Room System - Audio Ready as the controller for the Microsoft Teams video and content sharing, the Polycom Trio 8500 for sound and the Polycom EagleEye IV USB camera for video capture.

The HP Elite Slice for Meeting Rooms G2 Skype Room System - Audio Ready helps simplify meetings with stress-free setup, an intuitive interface, and includes Windows 10 Enterprise which makes running Microsoft Teams meetings even easier.

"As customers migrate to Microsoft Teams, Plantronics and HP created a simple Microsoft Teams videoconferencing experience in larger conference rooms for employees to use and IT pros to deploy and manage," said Phil Sherburne, GM, Group Systems Business Group at Plantronics.

Once the call is started, the Polycom Trio 8500 takes the ordinary conference call experience to the next level using eight directional microphones and PolycomHD Voice technology to bring high-quality audio experiences to large conference rooms. The Polycom EagleEye IV USB camera is simple to install with plug and play USB capabilities, and offers 12x optical zoom and wide pan area capabilities to follow and focus on the speaker no matter the size of the meeting space.

"Businesses are constantly looking for ways to simplify the video conference experience," said Lorena Kubera, VP Commercial Product Management at HP.

"Pairing our versatile meeting room system, HP Elite Slice G2 Audio-Ready, with the simplicity of the Polycom Trio 8500 and the EagleEye IV USB camera for the Polycom-HP SRS Bundle creates a seamless way to improve productivity and collaboration through Microsoft Teams."

David Howell, GM, Device Partner Engineering at Microsoft said, "Microsoft Teams is the fastest growing business application in Microsoft's history, and we continue to look for new ways customers can take full advantage of this powerful tool for collaboration. Combining a native Microsoft Teams solution with a high-quality videoconferencing experience makes it easier to work together, whenever you need."

Details:

This new bundle is available immediately in Singapore, Hong Kong, Australia and New Zealand through Ingram Micro. The bundle will be available in Japan by mid-February through Synnex Corporation, and is expected to be available in other Asia Pacific (APAC) countries soon after.

Plantronics launches VR gaming headset

Source: Plantronics.  Plantronics launches the RIG 4VR gaming headset designed for Playstation VR and DualShock 4 wireless controllers.

Sound is a key element of the virtual reality experience.  and Plantronics, a pioneer in audio and
wearable technology, has launched the RIG 4VR gaming headset in Singapore. As the creators of consumer and tournament headsets,Plantronics knows the value immersive audio brings to gaming. RIG 4VR is a complete audio solution developed for PlayStation VR, with interchangeable cables for use with PlayStation VR and DualShock 4 wireless controllers.

"At Plantronics, we've been working with a variety of VR accessories and game developers to create audio solutions that can be worn comfortably while delivering the positional audio queues critical for VR," said Jack Reynolds, Director of Gaming Products with Plantronics.

RIG 4VR features 40mm drivers paired with low-frequency resonators for enhanced bass while maintaining accuracy of sounds. The removable flip-to-mute boom with noise-cancelling mic can be attached when using the headset with a controller, offering immersive stereo audio and exceptionally clear chat.

Part of the Plantronics RIG 500 series, the RIG 4VR is constructed with an ultra-light, super-flexible frame and modular components for comfort. An oval earcup design means it fits comfortably while in use with wearable displays like the PlayStationVR headset. As the earcups allow in some ambient sound, it helps players maintain natural balance during VR sessions. A vented design also makes it possible for in-room conversations during social VR gaming experiences and provides greater heat dissipation so players stay comfortable when marathon gaming.

Additional features include:

Personalisation: The RIG 4VR can be customised with any RIG 500 series accessories available at Plantronics, such as additional headband designs and finishes, interchangeable earcups, and more.

Flexibility: The 3.5mm audio connector included with the RIG 4VR for PlayStation VR also works with other console controllers (including Xbox One), PC/Mac, portable and mobile gaming devices .

Interested?

The RIG 4VR for use with PlayStation VR and DualShock 4 controllers retails at a manufacturer's suggested retail price (MSRP) of S$119. The headset is available at all Plantronics authorised retailers.

posted from Bloggeroid

Plantronics BackBeat PRO 2 wireless headphones feature on-demand active noise cancellation

Source: Plantronics. The BackBeat PRO 2.

Plantronics, a pioneer in audio and wearable technology, has announced the BackBeat PRO 2 and BackBeat PRO 2 Special Edition (SE) are available worldwide.

"More people than ever are ready to cut the cord and take their audio experience wireless, but are concerned they may have to compromise on the audio quality of their music and their ability to listen for long stretches at a time. BackBeat PRO 2 was designed with these consumers in mind," said Tanguy Leborgne, VP, Consumer Solutions, Plantronics.

"Its on-demand active noise-cancellation, 24-hour battery life, and Plantronics signature audio technologies mean you can immerse yourself in the rich bass, crisp highs and natural mid-tones of your favourite track at the touch of a button, whether you're at the office, commuting, at home or on a long flight."

Built on the winning features of the popular BackBeat PRO, BackBeat PRO 2 has a streamlined design that is 35% smaller and 15% lighter than the previous generation model. Along with new ear cups for better ergonomics and ear coverage, a flexible ear cup mount, and a headband and yoke that distribute weight evenly around the wearer's head, the design of BackBeat PRO 2 means a comfortable fit during long listening sessions.

Delivering a high-quality, full-range listening experience, the over-the-ear BackBeat PRO 2 has on-demand active noise-cancellation (ANC) to minimise background noise as needed. Users can then switch to open-listening mode to hear announcements or conversations without removing the headphones.

The BackBeat PRO 2 provides wireless freedom with Class 1 Bluetooth for a 100 m range when paired with a Class 1 Bluetooth device. Plantronics smart power management technologies provide up to 24 hours of continuous listening time on a single charge, up to 21 days of standby power, and up to six months of DeepSleep hibernation if inadvertently left on. Other features include:

* Smart sensors that automatically pause or resume the music as the user removes or puts on the headphones respectively
* Multi-device connectivity to connect up to two devices simultaneously and easily switch between your smartphone and tablet for music, movies and calls
* Built-in dual mics to enable clear phone calls right from the headphones
* Travel-ready design with fold-flat ear cups and a protective sleeve
* Included 3.5 mm cable for in-flight entertainment and the ability to plug in

A special edition, the BackBeat PRO 2 SE with near field communications (NFC) pairing, more premium finishes and a hard travel case, has also been launched.

Other BackBeat stereo Bluetooth headphones include BackBeat FIT, waterproof* and sweatproof wireless sport headphones that meet the IP57 rating; BackBeat GO3, wireless stereo earbuds designed from the ground up, and ear out; BackBeat SENSE, smart on-ear wireless headphones with sensor technology; and the BackBeat 100 series, hybrid neckband wireless headphones with an ultra-light design.

Interested?

BackBeat PRO 2 is available in Black and Tan at authorised Plantronics retailers in Singapore for S$319. The BackBeat PRO 2 SE will be available in Graphite Grey at authorised Singapore Plantronics retailers for S$379.

*Waterproof in fresh water up to 1 m for 30 minutes (IP57). However, Bluetooth technology does not transmit underwater.

All-day versatility with Plantronics BackBeat 100 Series Wireless Headphones

Plantronics, an audio and wearable technology provider, has unveiled the BackBeat 100 Series, the first hybrid neckband wireless headphones for calls and music in the BackBeat stereo product family.

With an ultra-light design for easy all-day wear, BackBeat 100 and BackBeat 105 delivers full-range sound with solid bass for listening to music and watching videos on the go. With a built-in microphone, clear, hands-free calls can be conducted at the touch of a button.

"For many people a great pair of headphones is a constant companion, whether they're at work, school or on the move," said Lori Langona, Director of consumer marketing at Plantronics. "The BackBeat 100 Series is designed for high-quality audio and quick access to phone calls when you need it, with a discreet wearing style that fades into the background when you don't."

Weighing less than 30g, BackBeat 100 Series has a flexible neckband design that conforms to the size and shape of the wearer's neck, with magnetic earbuds that make tangled wires a thing of the past. Additional BackBeat 100 Series features include:

* Up to eight hours of listening and talk time
* Simple three-button interface for operation of music and calls
* Full-range sound with a solid bass audio profile
* Built-in microphone with echo reduction, digital signal processing (DSP) and HD Voice clarity
* Vibration alerts for incoming calls

Other BackBeat stereo Bluetooth headphones include BackBeat FIT, sweatproof wireless sport headphones featuring a safety-oriented design and a stable fit regardless of activity level; BackBeat GO 3, wireless stereo earbuds designed to provide stunning audio quality and sound performance; the BackBeat SENSE, smart on-ear wireless headphones with sensor technology; and BackBeat PRO, over-the-ear wireless headphones, featuring active noise cancellation, and listening time of up to 24 hours.

Interested?

The BackBeat 100 series will be available in black at authorised Plantronics retailers beginning end-October 2016 at a manufacturer's suggested retail price of S$119

*Images from Plantronics.

Global study shows employees lack the tools to focus at work

Plantronics has announced the results of a global Oxford Economics study on the effects of open workplaces on employees. The research studied what workers want from their office environments, and what managers need to do to enable the highest productivity and satisfaction from their people.

Oxford Economics interviewed more than 1,200 senior executives and non-manager employees from many industries and functional areas. Respondents came from the US, Canada, the UK, Germany, India, China, Australia, Denmark, Sweden, Finland, and Norway. The study also included detailed interviews with executives who are taking steps to deal with these business collaboration and productivity challenges in their open offices.

Key findings were:

• Workers just want to work. The ability to focus without interruptions is a top priority for employees when it comes to office design; access to amenities like free food is far less important.
• Technology integration is a work in progress. Employees are expected to be connected to the office all the time—but only 40% say the devices they use at home integrate seamlessly with their work tools.
• Constant connectivity breeds compulsive behaviour—and could lead to burnout. More than one-third of employees say they use their tech devices primarily out of habit or compulsion, fear of missing out, or social pressure.
• Managers don’t see the problems. Nearly two-thirds of executives say employees are equipped with the tools they need to deal with distractions at work; less than half of employees agree.

“Noise and distraction have a big impact on productivity,” says Edward Cone, Deputy Director of Thought Leadership and Technology Practice Lead at Oxford Economics. “These are issues that companies can address—but first they need to acknowledge the problem.”

The report lists the following recommendations for employers, to help their employees work more productively, which is something the report says workers want to do:

• Begin a dialogue with employees about what is working and what needs to change regarding office design, working remotely, and technology use
• Ensure employees have the tools and devices needed to work from anywhere
• Give employees the quiet time, spaces, and tools required to conduct focused work
• Encourage everyone to disconnect after hours, to find a balance between work and life

Since employee satisfaction and productivity contribute directly to an organisation’s financial success, this research concludes that a well-designed office space, integrated technology, and better work/life balance are well worth the effort.

Interested?

Download the paper

Plantronics Voyager 5200 UC Bluetooth Headset come with Windsmart technology

Source: Plantronics. The Plantronics Voyager 5200.

Plantronics, a wearable technology provider, has announced the new Plantronics Voyager 5200. The high-performance Bluetooth headset is built for use with unified communications applications and connects to PCs, tablets or smartphones for clear, professional phone or PC calls even in challenging situations.

The Voyager 5200 UC features WindSmart technology, a Plantronics innovation that incorporates six layers of technology to detect noise caused by wind and respond accordingly. WindSmart technology combats background noises such as weather, traffic and surrounding conversations so calls come through clearly. The headset also features up to seven hours of talk time on a single charge, HD Voice support over wideband networks, and a design that blends style with all-day comfort.

"Today's workforce is constantly on the move, which means unified communications is really happening from a variety of locations, not just from a desk in an office," said Rich Costello, Senior Research Analyst, IDC. "The Plantronics Voyager 5200 UC is ideal for this mobile user and delivers some terrific audio innovation, most particularly WindSmart technology, that ensures people can make calls from the noisiest environments and still sound professional and be productive even on the go."

Voyager 5200 UC includes the BT600 Class 1 USB Bluetooth adapter and a
portable charging case* with integrated docking stand which serves as both a protective and charging case that provides up to 14 hours of additional talk time on the go, and a grab-and-go dock for recharging the headset.

Features include:

* Four adaptive microphones and proprietary digital signal processing (DSP) work together to reduce
disruptive background noise.

* Multifunction button mutes calls and provides access to Siri and other smartphone virtual personal assistants handsfree when the headset is idle.

* Work across smartphones, laptops, tablets, and Bluetooth-enabled desk phones from up to 30m away.

* Smart sensor technology intuitively routes call audio to your phone or headset, pauses media or rejects an incoming call when removed, and automatically answers calls as you place the headset on your ear.

* Spill, splash, and sweat-proof P2i nano-coating.

* Mute assurance alerts users if they talk when muted, with visual mute indictors shown on both the BT600 USB Bluetooth adapter and desktop screen.

* Manage settings, wirelessly update firmware and activate Find
MyHeadset to locate a misplaced headset with the Plantronics Hub
smartphone app for iOS and Android.

* Use Plantronics Hub desktop software to enable softphone call control
across a wide range of UC applications, to view headset battery metre,
change languages, update firmware, or personalise settings and alerts.

With Plantronics Manager Pro, an additional service, IT can remotely
monitor, manage, and maintain Voyager 5200 UC headsets as well as other headsets from Plantronics company-wide. By using Plantronics Manager Pro, IT can configure the user experience, manage firmware deployments and use predictive analytics to detect compatibility issues
before they are noticed.

Interested?

The Plantronics Voyager 5200 UC with charging case and BT600 USB Bluetooth adapter is available from authorised Plantronics resellers starting at a MSRP of S$339. The Plantronics Voyager 5200 is also available starting at a MSRP of S$199, and the accompanying charging case is available for S$69.

*Available with selected models.

http://www.plantronics.com/asia/.

posted from Bloggeroid

Plantronics ups ante on communications in all environments

Source: Plantronics. The Voyager 5200.

Plantronics, an audio and wearable technology specialist, has announced two new communications devices developed for those who are constantly on-the-go and need to sound professional in all situations: the Voyager 5200 and Voyager 5200 UC.

The Bluetooth devices feature WindSmart technology, an exclusive Plantronics innovation, which ensures extraordinary wind and noise reduction. "Today's mobile professionals face the unique challenge of staying connected while still communicating clearly and confidently from extremely challenging call environments, including crowds, traffic, coffee shops, and one of the most notorious of difficult call scenarios, a windy day," said Jan Caldarella, Senior Category Director of consumer solutions with Plantronics.

"Offering an all-new approach to eliminating wind and background noise, Voyager 5200 lets you confidently focus on what you're saying rather than where you are, while delivering the comfort,
intelligence, multi-device connectivity, and ease-of-use that are the hallmarks of our Voyager line of professional communication headsets."

Plantronics WindSmart technology provides wind and noise reduction by incorporating six layers of technology to combat the entire noise ecosystem. The aerodynamic boom on the Voyager 5200 lets wind slide past without creating turbulence. The boom's windscreen acts as the first layer of protection for the mics, and then each mic is further sheltered in a 'wind box'. Four omnidirectional mics and a proprietary wind-cancelling algorithm keep the mics focused on the wearer's voice and remove disruptive noise.

All-day comfort and battery life were also top-of-mind when developing the Voyager 5200. Designed for stability and comfort on a wide range of ear shapes and sizes, it will fit 90% of people1. Up to seven hours of talk on a single charge and up to nine days in standby mode ensures the headset is always ready for use.

A protective charging case2 serves as both a handy, grab-and-go dock for recharging the headset, and provides up to an additional 14 hours of talk time on the go.

Voyager 5200 UC includes a charging case and the BT600 Class 1 USB Bluetooth adapter.

Additional benefits include:

* Easy-access, multifunction button lets you mute a call with a single touch, and allows for quick access to Siri and other smartphone Virtual Personal Assistants when the headset is idle.

* Extended Class 1 Bluetooth range lets users control up to two connected smartphones or tablets from up to 30m away.

* Responsive smart sensor technology intuitively routes call audio to your phone or headset, pauses media or rejects an incoming call when removed, and automatically answers calls as you place the headset on your ear.

* A spill- and splashproof exclusive P2i nano-coating means that conversations can continue through a light rain.

* Voice commands and audio alerts let you use your voice to answer or ignore calls, and whispered alerts give you the name of incoming callers, update you on battery level, connection status, and more. Activate voice control for smartphone assistants such as Siri with a touch of a button.

* The Plantronics Hub smartphone app for iOS and Android enables customised control of the Voyager 5200 headset from the phone. Adjust settings such as Caller ID and Mute Alert, activate Find MyHeadset to locate a misplaced headset, and manage sensor options, voice alert language and more. Business customers can also use Plantronics Manager Pro with Voyager 5200 UC to
manage settings and perform remote troubleshooting when connected through the BT600 USB connector.

Interested?

Both devices will be available worldwide by July 2016.

Voyager 5200 will be available at authorised Plantronics retailers for MSRP S$199. The optional Voyager 5200 charge case has a MSRP S$69. The Voyager 5200 UC will retail for MSRP S$339.

Explore retail outlets in Asia

posted from Bloggeroid

Plantronics turns headsets into data aggregation tools

Plantronics has announced Plantronics Manager Pro v3.8 and the new Asset Analysis suite. Plantronics Manager Pro is a software subscription service that customers and partners can use to manage audio communications devices, enabling them to gain insights into their business communications processes, how to streamline them, and generate more positive outcomes such as increased first call resolution.

The Plantronics Manager Pro Asset Analysis suite allows users to:

• Track device deployment and configurations, reconfigurations, and firmware updates
• Find non-standard firmware, software, softphone, and communications client deployments
• Use user personas to define standard device settings that ensure an optimal user experience and comply with workplace security, health, and safety policies.

When analytics are built directly into business processes, it helps reduce human and financial resource expenditure. Plantronics Manager Pro with Asset Analysis enables the IT manager to quickly run an inventory report to see who has particular headsets, their operational status, and to which softphones they are connected. 

One of the greatest values is seen by customers deploying new unified communications. Customers can identify user personas throughout their organisation and match the right headset to their communication styles. With Plantronics Manager Pro, they can subsequently establish the right mix of system-defined and user-defined settings and push them out to the headsets, so that on first use, everybody’s experience is customised to their requirements. This service can help speed user adoption through reports showing if and how the headsets are being used, and can ensure valid configurations. It also lets IT know things like who may benefit from additional training or configuration changes.

Plantronics Manager Pro with Asset Analysis allows contact centre managers to equip customer service representatives (CSRs) with the right tools to provide the best customer experiences. The service allows the contact centre manager to create standard configurations for the CSR workspace that foster the best customer and CSR experience, and lock them in place.

Interested?

Plantronics Manager Pro and Asset Analysis suite are available under an annual subscription from Plantronics Approved Resellers in Australia, New Zealand, and Singapore for the Asia Pacific region. The offer will be expanded globally in the coming months.

Watch the associated video

Read the TechTrade Asia blog post about Plantronics personas

Plantronics takes design very seriously

The words sent back in 1969 from the moon came via Plantronics equipment, and the company has not stopped its commitment to innovation ever since. The company is working on devices that deliver contextual intelligence, a combination of hardware, sensors, and software, said Alvin Kiew, Director of Sales & Marketing for Plantronics South-East Asia.

Examples of such contextual intelligence include knowing that a headset has been taken off, and routing an active call to the phone, or pausing the music that is playing, Kiew said.

Plantronics found that its customers can be divided into different categories with different needs at work. 

The customer profiles are very detailed, and headsets are designed to address the challenges experienced by different customer profiles.

Plantronics is also focused on understanding their customers in order to give them what they want. Some of the headset features that cater to always-connected professionals include long battery lives of up to 18 hours a day, battery life indicators, and compatibility with inflight entertainment systems.

When it comes to gamers, customisability is key, said Kiew. Plantronics' RIG corded headsets for gaming are modular and can be modified for ordinary use. In line with the company's contextual intelligence stance, RIG 500 headsets will automatically mute the mike the moment it is lifted.

Christopher Thompson, VP of Enterprise Marketing, Plantronics, said the Voyager Focus UC family is about helping business users to focus, hence the name. The company found that changes in workstyle have changed the work environment significantly, requiring different tools to create a professional experience. "Work is something you do, it's not a place you go," he said.

For 20-somethings just beginning their careers, high quality audio and device compatibility are important, Thompson noted. "We wanted to give them a tool that works with other things that they have... and addresses the activity of the environment that they live in," he said.

Plantronics Voyager Focus UC headsets provide a different experience from standard earbuds bundled with phones, for example. While earbuds typically transmit ambient sounds in the environment, making a conference call noisy for others, Plantronics Voyager Focus UC headsets are designed with three types of noise cancellation technology, Thompson said: passive noise cancellation, which damps down sudden noises; active cancellation, where mikes placed at the outside of the headset capture and then block outside noise, and a noise-cancelling mike that prevents the transmission of the conversation beyond the headset.

Thompson pointing out that today's work environment has evolved from quiet office cubicles to noisier environments. 

The headstrap, below the usual headband, brings the cushions of the earcups closer to the ear for a better audio experience, with more effective noise cancellation. At the same time, weight is redistributed from the head to the head and the earcups. Thompson said that customer feedback has been that headsets with headstraps feel lighter as a result.

Contextual intelligence features for the Voyager Focus UC include no dedicated 'left' and 'right' controls. No matter which way the wearer has put the headset on, features will work the way he or she expects. Turning the mike 'down' or the volume control 'forward' will always have the same effect, Thompson said.

Read the WorkSmart Asia blog post on the Plantronics Voyager Focus UC headsets

posted from Bloggeroid

Plantronics releases Voyager Focus UC Bluetooth headset with active noise cancellation

Source: Plantronics.

Plantronics, a global player in audio communications, has unveiled the Voyager Focus UC, which it says is the industry's first wireless Bluetooth stereo headset with active-noise cancellation (ANC) technology. 

A premium product for unified communications (UC) and multimedia applications, Voyager Focus UC was designed for enterprise workers in an open office or simply to reduce distraction. The headset provides all-day comfort and includes smart sensor technology, audio alerts, and wideband audio and hi-fi stereo sound. 

"No one can dispute the positive impact a great audio experience has on effective communications and collaboration," said Rich Costello, Senior Research Analyst, IDC. "But audio experiences are increasingly being challenged, especially as traditional office environments expand to include workers in more remote and non-traditional, open-office environments that introduce more external noise factors." 

The Voyager Focus UC headsets feature an immersive on-the-ear design to reduce high frequency noises like office sounds and background voices. Low frequency sounds, like noise from air conditioners, is reduced through ANC. In order to reduce the noise that is transmitted and overheard by others, three precisely-tuned microphones and noise-cancelling algorithms reduce noise caused by keyboard clatter, close-talkers, and movement, while optimising voice intelligibility. 

"We tried to think of every collaboration challenge and built a solution that solves for them. We created a premium design that will convey confidence and competence during a video call. We've used sensors and context to adapt the user experience to the wearing style and state so it just works as expected," said Bill Loewenthal, VP, enterprise solutions management, Plantronics. 

"But our real innovation is in the audio performance. We adapted our best-of-breed microphone technology with improved algorithms to ensure clarity of the user's voice, while suppressing background noises and tuning the audio listening profile to ensure that your favorite playlist sounds dynamic and impressive." 

Highlights include: 

• Class 1 Bluetooth with adaptive power to deliver up to 45m of wireless range while preserving battery life. 
• Dynamic Mute Alert technology - an industry first - senses speech and then alerts that the mute function is still active. Additionally, the headset will automatically mute when a user takes it off and unmute when it's put back on. 
• Leatherette ear cushions wrapped around pillow-soft memory foam deliver all-day comfort, while a cushioned metal headband provides durability and helps maintain a comfortable, secure fit. 
• On-board sensors create an intuitive user experience. Examples include answering a call by simply putting the headset on and pausing mobile audio when the headset is taken off, restarting it when replaced. 
• Rigorous testing of the Voyager Focus UC with the predominant collaboration solutions from Microsoft, Cisco, Avaya, and Huawei ensures the best possible experience when using these applications. 

Interested?

The Voyager Focus UC will be available in Singapore with a manufacturer's suggested retail price (MSRP) of S$499. Check retail locations in Asia

Plantronics headsets to be controlled from Apple Watches and Android Wear wearables

Plantronics, an audio and wearable technology specialist, announced that the latest version of its Plantronics Hub for iOS and Android now supports the Apple Watch and Android Wear, broadening the company’s reach to include other devices within the growing mobile device ecosystem.

With the new smart watch extension, people can now manage the headset experience directly from their wrist. Plantronics Hub v3.5 for iOS and Android lets users manage, customise, and control premium Plantronics Bluetooth headsets, including Voyager Legend, Voyager Edge, and Voyager Focus UC. The controls include muting and unmuting the headset, volume control, battery status, and ending calls. 

Interested?

Plantronics Hub v3.5 for iOS and Android with smart watch support is free and available* now..

*Plantronics Hub for iOS requires iPhone 5, 5S, 5C, 6, 6 Plus and iOS 8.3; Plantronics for Android requires OS v2.3.3 and later

The Bluetooth Plantronics Explorer 500 headset comes with a magnetic USB charging strap

Source: Plantronics. The
Explorer 500.

Plantronics, a provider of audio communications and wearable technology, has launched the Plantronics Explorer 500, a compact, high-performance Bluetooth headset.

 "We know you have better things to do with your hands than hold on to your phone. Whether you're on the road, or juggling a briefcase and a latte on your walk to the office, Explorer 500 lets you harness the power of your smartphone, hands-free," said Jan Caldarella, Category Director, mobile communications solutions at Plantronics.

"We've designed the Explorer 500 to provide clear, life-like voice audio (letting you be more easily understood by your smartphone), even in noisy environments." 

The Explorer 500 combines contemporary design, GSMA-certified HD Voice and dual-mic noise reduction for clearer calls. The included magnetic strap can be fastened onto a keychain, purse, laptop bag or rearview mirror, and doubles as a USB charger.

Explorer 500 is for more than just phone calls. A touch of a button activates voice-control for smartphone assistants Siri, Google Now or Cortana, so users can harness the power of their smartphone hands-free and keep their device safe. With A2DP, stream music, catch up on podcasts or hear GPS directions on the go. The headset can even be customised with one of three included built-in languages for whispered alerts for power on/off, battery level and connection status.

The Plantronics Explorer 500 with USB charging strap is available in white and black for a manufacturer's suggested retail price of S$129 with GST.

Interested?

Here's a list of Asia outlets.

Plantronics launches new audio devices for communications, collaboration

Plantronics has announced new unified communications (UC) audio devices designed to deliver audio quality and noise management technology to help people effectively communicate and collaborate, regardless of workplace or location. 

Source: Plantronics. The
Blackwire 725.

"Everywhere is the new workplace. We know office noise is increasingly becoming a concern due to more open working environments that promote collaboration, but workplace noise isn't just a problem for those in the office," said Bill Loewenthal, VP, enterprise product solutions, Plantronics. 

"You can't always control your environment and you certainly can't control your caller's environment, so we help ensure workers have solutions they need to block out the noise, allowing them to have a high-quality communication experience wherever their workplace is." 

"There's been increasing emphasis on the importance of a reliable, high-quality, seamless user experience when communicating and collaborating today, and rightly so," said Rich Costello, Senior Research Analyst, unified communications, IDC. "The new Plantronics offerings not only address these important requirements, but also the surrounding noise factor on both sides of the call." 

Source: Plantronics. The Calisto
610.

The shift to open office environments and hot desks creates new noise challenges for individuals and their colleagues which can often undermine productivity gains. 

The following solutions address the inherent ambient noise challenges and potential audio quality concerns associated with today's smarter working scenarios and environments: 

The Blackwire 725 is the company's first UC stereo headset with active noise cancelling. It combines wideband audio, digital signal processing and a noise cancelling microphone in a corded option that is ideal for managing PC calls and listening to multimedia.

Source: Plantronics. The
Voyager UC
Bluetooth headset.

The Voyager Edge UC is a new addition to the Voyager family of Bluetooth headsets and comes with its own portable charging case. It boasts signature Plantronics audio technology that eliminates background noise and automatically answers calls once it is placed on the ear. The solution includes a small Bluetooth USB dongle that provides seamless wideband audio to a laptop. 

Source :Plantronics. The
Clarity 340.

The Calisto 610 is a corded portable speakerphone for instant anywhere conferencing. The USB speakerphone allows users to create on-the-go conference calls for small groups of people. It enables workers to hear remote participants with high-quality, omni-directional audio, in an easy-to-carry form factor that integrates easily with a softphone of their choice, all at the price of a basic speakerphone. A carrying case is included. 

The Clarity 340 is designed for those who face vision, hearing, or dexterity challenges. The handset-style phone features amplified sound, an easy-to-read screen, large buttons for dialing, and crisp audio. 

All four products are available in March from authorised Plantronics distributors. Manufacturer's suggested retail prices are US$179.95 for the Blackwire 725; US$199.95 for the Voyager Edge UC; US$99.95 for the Calisto 610, and for the Clarity 340, US$149.95. 

New Plantronics headsets address need for high quality audio, safety concerns

Plantronics has announced a new family of headset solutions designed for customer service centres and offices. 

Source: Plantronics. The EncorePro 500 family.

According to the company, customer service centres face new challenges with the trend towards using smartphones and self-service. Customers who call customer service representatives (CSRs) with a problem have likely already tried self-service and may even have much more information than the agent. A call has become an escalation that puts more pressure on the CSR to perform, even though the customer is more often than not speaking in a mobile environment with questionable audio quality.

Businesses are also using over-the-phone routes for complex, high-value transactions, where CSRs must work with high-quality audio and yet preserve the confidentiality of customer information.

The Plantronics EncorePro 500 Series is designed for such challenges. It features new materials and technologies that yield an ergonomic fit that is durable, lightweight, and comfortable for all-day wearing. The noise-cancelling technology ensures more focused and private calls, so conversations will be heard clearly with fewer misunderstood words and with reduced background noise from keyboards and close talkers.

There are different designs to suit user preferences: EncorePro 510/520 are dedicated over-the-head models; the EncorePro 530 fits over the ear, while the EncorePro 540 is a convertible model that delivers the same quality of audio no matter what the preferred wearing style is. All models support wideband audio.

Also new are the DA Series of USB digital audio processors for Plantronics headsets, which provide context for every call. The new digital audio processors are designed to connect Plantronics 'quick disconnect' headsets to computers through a USB port. Some incorporate user controls like the ability to answer a call, mute the call and adjust volume. All support Noise @ Work, based on Plantronics SoundGuard digital technology. Not only are CSRs protected from sounds above 118 dBA, but anti-startle protection detects and eliminates a sudden increase in sound. Time Weighted Average (TWA) measurements manage average daily sound exposure for CSRs.

Each device contains firmware that can generate notifications based on hardware state changes. Some models can also generate notifications based on acoustic events or other telemetry that is important to the customer service centre, but which had been previously unavailable. For example, the Plantronics DA-90 will offer acoustic event logging so that customers can be compliant with initiatives like Australia's G.616 recommendation. These events are exposed through APIs within the Plantronics Spokes suite of software solutions.

The combination of the Plantronics EncorePro 500 Series, Plantronics digital audio adapters, and Plantronics Hub means that events and metrics occurring during the interaction with the customer are actionable. This makes possible new activities such as the automation of agent status updates, screen-locking for security when a headset is disconnected, dashboard management of headset
inventory and warranty status, tracking of agent use of physical call controls and supervisor alerts to conversational conflict between agent and caller. 

"This launch covers everyone - usability and personal comfort for the agent, agent monitoring of events, ordering, budgeting, and inventory tracking for the supervisor. Particularly intriguing is the enablement of event tracking for things such as agent status when the headset is disconnected allowing for actions to occur such as screen locking," said Nancy Jamison, Principal Analyst in Customer Contact, Frost & Sullivan.

"We are building on the world's most successful professional grade headset, the SupraPlus, and this is a challenge we did not take lightly. Our deep understanding of the new business needs and role of customer service, and the availability of new materials, design philosophies, manufacturing techniques and core technologies resulted in a new portfolio that is not only state-of-the-art by today's standards, but also future-proofed to adapt as the landscape changes," said Bill Loewenthal, VP, Enterprise Communications Solutions, Plantronics. 

"It's no longer just about a first-class audio experience. With our new portfolio, organisations will immediately see the value that we bring by providing equipment and intelligence which enable operations to be more effective, and create a positive experience for both the CSR and the customer."

The new EncorePro 540 (convertible) and Encore 530 (over-the-ear) models are immediately available. The EncorePro 510/520 (dedicated over-the-head monaural and binaural models) will be available in both noise-cancelling and voice tube* versions in December. The DA-80 USB Digital Audio Processor will ship in December with additional models following a short time later. 

Visit www.plantronics.com/contactcenter for information and pricing. View the associated video here.

*Voice tubes transfer sound more clearly across a distance.